Medicaid Members Should Check the Mailbox for Important Information About Kentucky HEALTH

KY Health NoticeThe Kentucky Cabinet for Health and Family Services (CHFS) Department for Medicaid Services (DMS) has produced a postcard and is distributing it to households around Kentucky via mail and email that contain a current Medicaid member who may potentially be eligible for Kentucky HEALTH, the new health and well-being program for certain low-income adults and their families.

The announcement says:

You may have heard that Kentucky is changing the way Medicaid works. Kentucky HEALTH encourages and supports activities that lead to better health and well-being.
Please visit to see if you’re eligible for this new program that starts in 2018. If you are eligible, you can customize your own path to better health and success.
Also, you can start earning rewards as of January 2018!
Watch your mailbox! You will get more information in the mail before anything changes.

For more information, please go online to the  website, or you can call 1-855-459-6328 to find an in-person assister trained on Kentucky HEALTH in your area.

Also, any Kentucky Medicaid member who has recently moved should log in Benefind at or call 1-855-306-8959 to update their mailing address so they do not miss any important information.


Message from Kentucky Department for Medicaid Services (DMS)

Kentucky Unbridled Spirit logoThe Department for Medicaid Services is aware of issues with the new benefind system, which processes all benefit programs administered by the Department for Community Based Services.  It has resulted in discontinuation letters being sent in error or the system incorrectly showing an individual as ineligible.  The Cabinet for Health and Family Services is taking action to ensure that no individual loses benefits as a result.  If a person was eligible for Medicaid benefits in March, the person will automatically be eligible for benefits in April.

PLEASE NOTE: Due to system errors, Medicaid is extending benefits to all members through April 30th.

The Cabinet and DCBS are working with its technology partner, Deloitte, on system issues to stop the incorrect notices and properly reflect eligibility.  Medicaid requests that providers continue to provide necessary services and prescriptions to members during this time.  For more information:


State launches new assistance application portal called ‘benefind’ where residents can apply for Medicaid, KCHIP, and more

Kentucky Unbridled Spirit logoThe Kentucky Cabinet for Health and Family Services (CHFS) has launched a new self-service web portal where citizens can easily apply for Medicaid, along with other forms of assistance.

The online service, called “benefind,” is the access point for Kentuckians to apply for the Kentucky Children’s Health Insurance Program (KCHIP); the Supplemental Nutrition Assistance Program (SNAP), also known as food benefits; the Kentucky Transitional Assistance Program (KTAP), also known as cash assistance; Medicaid; and other programs.

“With a one-stop spot like benefind, families across the Commonwealth can create an account and access it 24/7,” CHFS Secretary Vickie Yates Brown Glisson said in a news release. “For customers and eligibility staff, benefind is truly modernizing the registration and data management process.”

Through benefind, residents can also renew benefits, check benefit amounts, report changes, upload verification documents, check claim status, make claim payments, and receive electronic notices.

The service launched Monday, Feb. 29, and is available at

Customers can still apply for services by phone (1-855-306-8959), by visiting their local DCBS office, or submitting paper applications by mail (DCBS Family Support, P.O. Box 2104, Frankfort, KY 40602) or fax (502-573-2007).