Passport Wins National Health Information Awards!

health award imagePassport has recently been awarded two Digital Health Awards for excellence in crafting high-qual​ity digital health new member videos!

  • ​Silver Award — New Member Video — “Choosing a PCP
  • Bronze Award — New Member Video — “Earn Rewards”

Background Information

Passport’s New Member Video Series is a key part of the Plan’s new member experience strategy which was developed to engage members within the first 90 days of their enrollment. We have a dedicated engagement and education area for new members located online at http://passporthealthplan.com/welcome/. This landing page offers members practical steps as a new member and tells them what to expect from the Plan.

The page identifies 7 key things members should do within their first 90 days and offers a series of 5 short videos. We carefully crafted the New Member Video Series to simplify the healthcare system and walk members through some of the important things they need to do and know as a new member. These videos were created with the ultimate goal to help members get the most from their Plan and to help them life a healthy life.

​​Video 3 of 5, “Choosing Your PCP,” educates members on the importance of a medical home and selecting a PCP. In this video, the Plan uses a tagline shown at the beginning and ending of each video called “We Make it Simple.” This tagline is our way of putting our members at ease and simplifying the concept of a PCP.

Finally, we selected the Member Services talent seen on the screen because of their ability to convey confidence, likability, and mastery of the subject matter. Members recognize that these people know what they are talking about, are genuinely eager to help, and can relate to them on a human level

Video 5 of 5, “Earn Rewards,” educates members on how to earn gift card rewards by being healthy and how to get the most from their membership. In this video, the Plan uses a tagline shown at the beginning and ending of each video called “We Make it Simple.” This tagline is our way of putting our members at ease and simplifying how to earn rewards.

Finally, we selected the Member Services talent seen on the screen because of their ability to convey confidence, likability, and mastery of the subject matter. Members recognize that these people know what they are talking about, are genuinely eager to help, and can relate to them on a human level.

We Make it SIMPLE — Just Wa​tch!

​Want to learn how you can get the most from your Passport membership? Just watch our 2-minute videos and let us walk you through the things you need to know as a member. Things like what you’ll get in your welcome kit, what’s next, choosing a PCP, staying in touch with us, and earning rewards. Just click on the links below. SIMPLE as that!

Go to www.passporthealthplan.com/welcome:   [image from each video to correspond]

  • Click on “What’s In Your Welcome Kit?” to learn about everything you’ll get in the mail when you first join the Plan.
  •  Click on “What Next” to learn about the first steps you’ll take a new member.
  • Click on “Choosing Your PCP” to learn about the importance of your medical home.
  • Click on “Staying In Touch” to learn how you can connect with us on our portal, social media, and through texts and emails.
  • Click on “Earn Rewards” to learn how you can earn free gift cards for doing healthy things.