Passport Success Story

A Passport Case Manager met Henry* in early August at his PCP office. Henry has many chronic illnesses (including diabetes, chronic kidney disease, colostomy, diabetic neuropathy, and arthritis), and could not access the care he needed due to having limited to no transportation. He had to cancel his kidney specialist appointments and cataract surgery because he couldn’t afford to pay for a ride. 

Our Case Manager did some research and helped him get an old vehicle junked and cleared from his record, and was able to confirm Henry is now eligible for Medicaid transportation and should not miss any future appointments. “I could feel the relief in his voice when I told him the news,” said Denise. “If nothing would have been done this man would have continued to miss much needed care. He was very appreciative of the assistance and kept saying thank you. It was a very rewarding experience for me.”

*Name changed for privacy.​​