Welcome Passport Member!

Thank you for choosing Passport Health Plan.  We’re happy to have you as a
member and we’re here to help you get the care you need.  As a new member,
you’ll receive a:

1. Letter with the name of your primary care provider (PCP) and membership start date.

2. New member welcome kit includes:
–  Your Guide to Passport Health Plan  |  (Spanish)
Your Benefits & How-To Guide  |  (Spanish)
My 2020 Rewards
2020 Value Added Benefits
Nondiscrimination Notice  |  (Spanish)
3. Separate mailing with your Passport ID card.

What to Do Next:

  1. Make sure you’re matched up with the PCP of your choice
    • Your letter and member ID card will list the name of your PCP.  If you want to change your PCP, please call us right away at 1-800-578-0603.
    • To find a PCP in our network, please click on Find a Doctor.  If you’d like us to help you find a PCP, you may call 1-800-578-0603.
    • If your Passport ID card says No PCP Required, we still encourage you to find a PCP (medical home) who will get to know your health history.
  2. Set up a “well-visit” with your PCP
    • Your PCP is the main doctor who gives you most of your care and makes referrals when you need them.  Think of your PCP as your medical home – the place that knows you the best.
    • Make an appointment with your new PCP right away, even if you aren’t sick.  The purpose of this visit is to get set up as a new patient.  Your PCP will get to know you and get an idea of how to treat you.
    • The more your PCP knows about your health history, the more he or she can help you. Getting set up as a patient before you get sick is important.  When you’re an established patient, you can get your medicines and referrals more quickly.
  3. Fill out your “HRA” form and mail it back to us
    • The Health Risk Assessment (HRA) form was mailed to you inside your new member welcome packet.
    • Fill out the HRA and mail it back to us in the postage-paid envelope.  Fill out a form for each member in your household based on his or her age.
    • Your HRA form will help us find the services and programs that can help you live a healthier life!
  4. Sign up for text and e-mail alerts
    • Click here to be the first to know about changes that may affect your benefits or your healthcare.

Call Us- We’re Here for You!

Member Services  1-800-578-0603  |  TDD: 1-800-691-5566

Monday -Friday from 7 a.m. to 7 p.m. Eastern Time

A Member Services representative can talk with you about your benefits, help you choose a primary care provider (PCP) and much more!

Click here for a list of Audio Health Library Topics

Click here for our Notice of Privacy Practices

Click here to learn how to File a Grieveance or an Appeal

Click here for the Medicaid Change of Address Form

Click here for the Kentucky Medicaid “What Do I Need to Know About Medicaid Copays Update”

Click here to see if you qualify for Social Security benefits

Click here for information about Free Safelink Wireless Cell Phones