Meet Community Engagement Rep Priscilla Schwartz!


Tell us a little bit about what you do.

I am the Community Engagement Representative for Passport covering Region 4 which includes 20 counties (Adair, Allen, Barren, Butler, Casey, Clinton, Cumberland, Edmonson, Green, Hart, Logan, Metcalfe, McCreary, Monroe, Pulaski, Russell, Simpson, Taylor, Warren, Wayne).  I work with members, advocates and community leaders to educate and promote Passport Health Plan to help us be a healthier Kentucky!

What do you love about working with our members/advocates?

I love being able to help our members understand their health plan to help them become healthier.  Many members do not realize all the benefits of Passport, especially the Preventative Care.  Helping them understand dental cleanings, flu shots, etc. are important and free!  As I tell them, Mr. Rogers always said we have only one body, take care of it!

What is one of your favorite memories of working with our community?

I have lots of favorites, but at the top would be at a member education session recently, a lady shared how much she appreciated getting my call. I had called prior to the event to invite her to the member education session at her local public library.  She explained she rarely gets invited to anything and that no one ever calls her anymore due to her sickness.  In the business of life, we get caught up into our lives, the world of technology, and don’t realize how the small things of reaching out to each other can greatly impacts others.  I had sometimes worried that the calls we put out to members bother them.  However, since her sincere sentiment, I remember for every person that might be annoyed by our invitation, I will think of her and her excitement of being invited to a member education session.

Why do you think your work is important?

I feel that I am the face of Passport in Region 4. I see members face to face; we are tangible to our members. I show care and concern for our members and their families. I meet them on the street, in libraries, at events, in shelters, and at food pantries. I let them know we are not just a company, but humans caring for other humans in this great big world.  I can connect our members and advocates to education, information and resources that can make their lives a little easier. My optimal goal is to help all that I meet to become healthier!

What do you love about the community you serve?

I love and serve South Central Kentucky in which I grew up in, worked in, and have lived my whole life!

How do you think we can improve health and quality of life for Medicaid/Medicare members in Kentucky?

The best way is to continue to educate our members and advocates about Passport Health Plan and what the benefits are.  Also, explain the benefits of the preventative care, Care Connectors and the 24-Hour Nurse Hotline.  These are tools that they can use to help improve the quality of their lives.

Tell us a little bit about you!  Family, pets, hobbies, special talents, favorite things to do, how long you’ve lived in Kentucky, etc.

I am married to a wonderful man of almost 27 years! I was blessed to be raised in the small community of Susie outside of Monticello, Kentucky surrounded by a close knit family and many friends.  My husband and I lived in Burkesville, KY for 24 years before moving to Bowling Green in 2017.  I have been blessed to live in this great Commonwealth my whole life!