With the new contract that the Kentucky Department for Medicaid Services (DMS) awarded to Passport and four other MCOs, effective July 1, a new change related to ensuring members’ addresses are correct has taken effect. And it’s a change that has potentially far-reaching outcomes.
All members of the Kentucky Medicaid system must have their most recent address on file at all times with DMS. To report any address change, the members will need to contact the office where they applied for Medicaid:
- If they applied at DCBS, they need to call 1-855-306-8959.
- If they applied at SSI, they need to call 1-800-772-1213.
- If they applied at Kynect (either with a kynector or directly through Kynect), they need to call 1-855-459-6328.
If the members take no action and their mail is returned, they will be dis-enrolled and lose their Passport benefits.