Kentucky Works to Make Sure all Medicaid Members Keep Their Address Current and Up to Date

KY Youth Advocates logoThe Kentucky Department for Medicaid Services (DMS) is working with Passport and other healthcare providers to make sure all Medicaid members keep their address is updated with the state.

If DMS receives any returned mail from an address that is not current, members could be dis-enrolled from Passport (and lose all of their Passport-specific benefits). However, if this happens, the member will NOT lose their overall Medicaid eligibility; instead, they will remain eligible for Kentucky Medicaid and will be in the fee-for-service (FFS) category until their address is updated.​

If an address appears incorrect, the member will have the remainder of that month plus another month to update the address.

Kentucky Youth Advocates (KYA) recently posted an article on their website about this, along with instructions for members to update their address. According to the post:

  • If health coverage was secured through the Kynect website (ky.gov), the address can be changed online. Or, a member can call 1-855-459-6328 to change an address.
  • If a member applied for health coverage through DCBS, the member can call 1-855-306-8959 to change an address.
  • If a member applied for health coverage through SSI, the member can call 1-800-772-1213 to change an address.

If you have any questions about this, please contact Kynect at 1-855-459-6328 or Passport at 1-800-578-0603.