Passport has customer service representatives ready to serve you. You can call us Mon - Fri | 7am - 7pm ET.

Member Services: 1-800-578-0603 | TDD/TTY 711

Passport has customer service representatives ready to serve you. You can call us Mon - Fri | 7am - 7pm ET.

Member Services: 1-800-578-0603 | TDD/TTY 711

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This webpage is devoted to information related to Passport Health Plan and other health care and Medicaid-related news. It is updated frequently, and a newsletter is emailed to subscribers. Use the form to sign up below! If you have any questions about Inside Passport, please email us at


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Tips to help people with diabetes avoid dangerous dehydration

The summer heat can be tricky for people with diabetes. If someone you know has diabetes, they’ll want to be aware of when it’s time to call your doctor. Dehydration is when the body loses too much fluid (water) and cannot carry out its normal function. Signs of dehydration can look just like signs of low or high blood sugar.

People with diabetes should drink at least 8 glasses of water a day! Passport members with diabetes can call 1-877-903-0082 to get help and learn how to manage their diabetes.


Families with Kentucky Medicaid Children to Receive Emergency Food Benefits

By May 28, Kentucky families with children who receive Medicaid, KTAP, Kinship Care or Medicaid will automatically receive Pandemic Electronic Benefit Transfer (P-EBT) funding on their EBT cards.

Other families with children on free or reduced-meal plans at school may also apply online for these benefits at

Please help us spread the word to any families who might benefit from this program.


Success Story: Medically Fragile Passport Child Adopted During COVID-19

We are so excited for the Fields family from London, KY, who completed the adoption process of three children during COVID-19! Their son Dusty is a Passport member and works with our Foster Care Specialist Tara.

Tara said, “This outcome is the best-case scenario that we all hope for these medically complex foster kids. It was such a privilege to be able to work with this amazing child and family and be a part of it!”

Congratulations to this amazing family!  Click here for the story


Passport Offers Care Management for Members

If you know a Passport member who has special health care needs or is disabled, Passport’s Care Management program may be able to help.

Our care managers are health care professionals such as registered nurses, social workers, registered dietitians or respiratory therapists. They can help members understand major health problems and set up care with providers. A care manager will work with members and their provider to help get the care they need.

Please tell any members you know who might benefit to call our Care Connectors team at 1-877-903-0082.


Agencies urged to apply for Louisville Metro Council COVID-19 Relief Fund

Louisville Metro Government has begun accepting applications for the Louisville Metro Council COVID-19 Relief Fund (CRF) – established to supplement relief organizations experiencing an incremental surge in demand for services from persons impacted by the COVID-19 health pandemic.

Applications can be submitted to

For more information, visit


Know someone looking for a job? Tell them about Kentucky Career Edge!

Kentucky Career EDGE is an online platform to provide career services to job seekers in each of the state’s 10 workforce regions.  It consists of 18 interactive modules with built-in virtual coaching including a job interview simulator, resume and job application builder, guidance in developing a personal brand, and essential life skills curriculum to support career seekers in preparation for finding a job or advance in employment.

Access to Kentucky Career EDGE is provided at

New users simply register for an account by entering in basic contact information, along with their zip code to verify Kentucky residency.  Registration takes less than one minute, after which the user has immediate access to all modules and services within the Kentucky Career EDGE platform.

In addition, here is a link to a recent article on the program that was featured in The Lane Report:



Inside Passport contains information about Passport Health Plan, Medicaid health insurance, and other relevant topics. This information is not intended as a method for marketing or to get help obtaining membership. Any references to other companies or websites are not an endorsement or guarantee of the services, information, or products provided. Passport does not take responsibility for anything that may result from the use, misuse, interpretation, or application of the information in this website.





Resources to Help You During the COVID-19 Pandemic

Wednesday April 15th,12:00 am-12:00 am

Click here for a list of resources to help!

Events Cancelled

Friday March 20th,12:00 am-12:00 am

At current,  we are complying with Governor’s request for no events, social distancing, etc.  Thank you for understanding! #TogetherKY #TeamKentucky

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