Passport has customer service representatives ready to serve you. You can call us Mon - Fri | 7am - 7pm ET.

Member Services: 1-800-578-0603 | TDD/TTY 711

Passport has customer service representatives ready to serve you. You can call us Mon - Fri | 7am - 7pm ET.

Member Services: 1-800-578-0603 | TDD/TTY 711

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This webpage is devoted to information related to Passport Health Plan and other health care and Medicaid-related news. It is updated frequently, and a newsletter is emailed to subscribers. Use the form to sign up below! If you have any questions about Inside Passport, please email us at


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August is Immunization Awareness Month

August is Immunization Awareness Month, and Passport Health Plan is committed to the health of our members.  Please view the attached flyers to share with your communities.  Key points:

  1. Remain safe during the Pandemic, but make sure you keep up with your child’s immunizations, especially if the member is two or under.
  2. Please contact your pediatrician to determine the best way to receive vaccinations and well child exams, as well as what precautions the doctor’s office is taking to keep kids safe.

Thank you for assisting us in our efforts to increase awareness for the importance of immunizations.

Well Child Visits      Social Distancing     We Are Here for You      Stay on Track      Well Child Poster


It’s Not Too Late to Be Counted….

REMINDER —- There is still time to complete your US Census before door knocking begins August 11th.   It is important for each household to complete their Census as these counts impact funding for community resources and congressional districting.  The Census Bureau will begin onsite Mobile Questionnaire Assistance targeting low-response areas.  Once dates, times, and locations are confirmed, we will share this information with you for distribution to your communities.  Printable flyers and posters can be located at  For more information: click here.


Passport Advocate Highlight: LifeSkills

Passport Health Plan appreciates all advocates across the Commonwealth.   Our Community Engagement Representatives work daily with advocates and agencies to assist our members with various resources, education, benefits, and needs specific for their life situations.  The heart and passion of each advocate is evident in their continuous efforts to improve the lives of individuals and families.

We enjoy highlighting advocates as a way for an introduction to other advocates across the state.  Amber Sikes of Lifeskills is one such advocate working closely with our Community Engagement Representative in southern Kentucky.  We are sharing her, in her own words, below:

Tell us a little bit about your agency. What do you do? Who do you serve? What is your mission?

I work for the best company, LifeSkills. LifeSkills is a community mental health center that covers 10 counties in Kentucky. It serves the community in so many ways from mental health, addiction, and disabilities. Within the Community Mental Health Centers are Regional Prevention Centers filled with team members who are working hard in almost every aspect within the communities. The part I play and love is the Kentucky Moms Prevention Specialist. I work with all pregnant and up to 60 days postpartum mothers. I work with community partners to help provide resources to mothers in need. I host the Healthy Baby Workshops throughout all of our counties. These workshops are open to any and all pregnant and up to 60 days postpartum mothers. We go over all things pregnancy and postpartum from caffeine use, breastfeeding, substance use, domestic violence, depression, post-partum depression and so much more. At the end of each class we go over an abundance of resources that are in the community that the mother could utilize to help her, baby and the rest of her family. The main goal of these classes is to prevent substance use while pregnant and to prevent future substance use issues from arising. By providing mothers with education on the use of substances while pregnant they are more likely to avoid substance use while pregnant and/or stop the use of substance use while pregnant. By sharing and connecting these mothers to resources throughout the community you are already preventing so many things from happening further down the road. The more support, education, and guidance moms can have the better.  The most vital part of these classes is we provide a judgement free, open, and honest environment for these mothers to feel comfortable enough to open up to us. During this time mothers who are struggling with the disease of addiction can feel the weight of the stigma lifted and are more open to reaching other for treatment.

What do you love about your agency’s work?

I really love how much we all care! We are all in this for the greater good. I love being able to reach out to anyone in the agency for help with a client and it is all hands on deck. When you talk to someone about their part they play in the agency you can hear it in their voice just how passionate they are about it. When you have such a large agency, filled with so many people, doing so many things and all to help others it is so important to have that as a priority.

What’s the hardest part of your work?

The hardest part of my job is letting go & leaving it at work. Since I am a Prevention Specialist once I do have a sweet mother who does need to go into treatment I have to let the KY MOMs Case Manager take over. As thankful as I am for her, I want to continue to work with, help, and keep up with all of my moms and that’s just not possible to do. My Heart strings are always pulling to do more and I have to let the KY MOMs Case manager do her job, which she does fantastically. The other thing is leaving it at work. In this job I see things that break my heart, that make me want to do more and more and in a lot of cases I can only do so much. I see domestic violence situations, homelessness, the disease of addiction and just so many struggles. I do all that I can for each mom. Before I leave my parking spot at work I say a little prayer for them and I leave it there. I do all that I can for each of them and I can only hope that all the individuals I connected them with can help them get to where they need to be.

If you could have a million dollars, what would you do with it?

I want to be honest on this one, and trust me I have dreamed about it like everyone has. I would pay off our student loan debt, give my mother & my older sister a huge chunk of it. Save a chunk and invest some!

My dream that I would make come true is my BRAVE Rescue and Support center. Growing up I wanted to be a Veterinarian. I actually volunteered and prepped for it in school. I went into college my first semester prepping for it, only to realize I had a lot of other passions as well. Those passions being for people, giving back, making a difference, families and more. I made the most drastic change of my life and switched my career goals. It was a hard situation but one day when I was driving to campus the song Brave by Sara Bareilles came on. I cried, the song really struck a chord within in & I told myself one day I would fulfill both passions. So, my dream combines them both. The BRAVE Rescue and Support Center would be an animal rescue that works alongside of mental health therapist, social workers, juvenile justice team members, School Youth Service Centers, Prevention Centers, Community Mental Health Centers and other community partners. The rescue would be a place where stray and abandoned dogs would come for a few months or more to be trained and await to be adopted for their forever family all while being companions for children in need. Children from all areas such as foster care, bullied, in therapy, disabilities of all kinds, children struggling with behavior or substance use, children who are going through and gone through abuse or any form of trauma, children struggling with mental health, pretty much all kids and teens who are going through something in their life. This will be a place that the community partners and the rescue would work together for the children to come and “adopt a pet” who they would work with on certain days of the week for their therapy all while giving the animal a companion and preparing them for their home. Animals are the greatest love, the biggest supports. They can truly give a child a sense of feeling loved and wanted, teach them responsibility, loyalty, respect and can help them navigate life’s obstacles. Animals have a way of truly healing. An animal doesn’t see color, disabilities, trauma, or anything they see love. The child would get to work with the animal until it was time for them to be adopted. The child would get to feel a sense of pride and accomplishment at the end. If the child is still in the program they would be able to then help the next dog that comes through the door. Then, eventually the child/teen could become a peer support & volunteer. By having this kind of resource for all of these types of children to come to and receive all of these things is something I find to be so beautiful. There are obviously a lot of logistics and realities that would come into play but that would be my dream. To be able to finance this kind of non-profit and give that to my community. Something that I have never seen done before & something I know would make a huge impact on every single child that goes through it.

Please share any contact information you’d like for us to share?

LifeSkills Regional Prevention Center
380 Suwannee Trail Street Bowling Green, KY 42103
(270) 901-5000 Amber Sikes, KY MOMS x1114
Facebook: LifeSkills Regional Prevention Center


Passport Health Plan Announces Agreement for Molina Healthcare to Acquire Certain Assets of Passport

Press Release AnnouncementWe are excited to share the news that Molina Healthcare intends to acquire certain assets of Passport Health Plan from Evolent and our other provider co-owners. This is tremendous news for our members, providers, employees and the community as it brings new expertise and innovation to the Commonwealth and sustains continuity of care during the COVID-19 pandemic.

To learn more, view our press releases here and here.

Thank you to everyone in our community for your continued support!  As always, if you have any questions or would like more details, we invite you to contact our statewide Community Engagement Representatives any time. Their contact information is located here.


Success Story: Passport Community Health Worker Helps Homeless Members Make Healthy Decisions with Stimulus Checks

Passport Community Health Worker Rhonda works with our members in the Complex Care Program, with a particular focus on members who are experiencing homelessness.

In her recent work with members during the COVID-19 pandemic, she recognized that many of them would be receiving a stimulus check. That large sum of money can be an answer for a variety of needs, but it can also complicate things or be a trigger for some who don’t make the best decisions when dealing with money.

Rhonda made it a point to work with many of her members to plan and budget for how they would use their stimulus check money to best benefit them. She wanted to make sure that members benefitted in a positive way from the​​ stimulus check, instead of it being a trigger for poor choices or behavior.

“Money is a big trigger for relapse and addiction,” says Rhonda. “I used a Stimulus Relapse Prevention Plan for my women in Celebrate Recovery and applied the same concept with other members I spoke to about responsible spending.”

As a result of these efforts, for example, one member used her stimulus to pay off copays and purchase new tires to ensure she can continue driving to her appointments and get needed items.


Tips to help people with diabetes avoid dangerous dehydration

The summer heat can be tricky for people with diabetes. If someone you know has diabetes, they’ll want to be aware of when it’s time to call your doctor. Dehydration is when the body loses too much fluid (water) and cannot carry out its normal function. Signs of dehydration can look just like signs of low or high blood sugar.

People with diabetes should drink at least 8 glasses of water a day! Passport members with diabetes can call 1-877-903-0082 to get help and learn how to manage their diabetes.


Families with Kentucky Medicaid Children to Receive Emergency Food Benefits

By May 28, Kentucky families with children who receive Medicaid, KTAP, Kinship Care or Medicaid will automatically receive Pandemic Electronic Benefit Transfer (P-EBT) funding on their EBT cards.

Other families with children on free or reduced-meal plans at school may also apply online for these benefits at

Please help us spread the word to any families who might benefit from this program.


Success Story: Medically Fragile Passport Child Adopted During COVID-19

We are so excited for the Fields family from London, KY, who completed the adoption process of three children during COVID-19! Their son Dusty is a Passport member and works with our Foster Care Specialist Tara.

Tara said, “This outcome is the best-case scenario that we all hope for these medically complex foster kids. It was such a privilege to be able to work with this amazing child and family and be a part of it!”

Congratulations to this amazing family!  Click here for the story



Inside Passport contains information about Passport Health Plan, Medicaid health insurance, and other relevant topics. This information is not intended as a method for marketing or to get help obtaining membership. Any references to other companies or websites are not an endorsement or guarantee of the services, information, or products provided. Passport does not take responsibility for anything that may result from the use, misuse, interpretation, or application of the information in this website.





Resources to Help You During the COVID-19 Pandemic

Wednesday April 15th,12:00 am-12:00 am

Click here for a list of resources to help!

Events Cancelled

Friday March 20th,12:00 am-12:00 am

At current,  we are complying with Governor’s request for no events, social distancing, etc.  Thank you for understanding! #TogetherKY #TeamKentucky

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