Better Together By Staying Apart

Passport cares about you and wants to make sure you know all about the Coronavirus (COVID-19) in Kentucky and beyond. We want to give you the information you need so you and your family can stay healthy and prevent the spread of this virus.

What is the Coronavirus?

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus. This virus that was first found in an outbreak in Wuhan, China.

How Do You Prevent Getting the Virus?

There is currently no vaccine to prevent coronavirus disease. The best way to prevent illness is to avoid being exposed to this virus. However, you can also do everyday actions like these to help prevent the spread.

For the latest information, visit the Centers for Disease Control and Prevention 2019 novel coronavirus site.

How Do I Get Tested for the Coronavirus?

If you think you may have been exposed to the Coronavirus, call your doctor right away. Passport will not charge you a copay if you get tested.

You may also call our Care Connectors team at 1-877-903-0082 or 24/7 Nurse Advice Line at 1-800-606-9880. We can help answer any questions you might have and get you connected to the right doctor.

Resources for Members


During the Coronavirus (COVID-19) pandemic, it’s important for everyone to stay home as much as possible. If you need to see your doctor or talk to your therapist, please call first! Ask if they can talk to you over the phone or internet. There are many new options available so that you don’t have to go into the office. You can also call our 24/7 Nurse Advice Line at 1-800-606-9880 or our 24/7 Behavioral Health Line at 1-855-834-5651.

No Costs (Copays) or Prior Authorizations for Coronavirus Screening and Testing!

We want to make sure you and your family can quickly get screened and tested for the Coronavirus.

As of March 9, 2020, Passport will not charge any copays for Coronavirus screening and testing.

This includes:

  • Any related hospital emergency visit
  • Urgent care visit
  • Provider office visit
  • Lab testing
  • Telehealth
  • Immunizations (shots)

We also will not require any prior authorizations from your doctor.

For More Information

Information is changing every day as we learn more about the Coronavirus. We will keep updating this webpage, but the most current information is available at:

For the Latest Updates from Governor Beshear

Passport's Dr. Houghland Speaks About COVID-19