Better Together By Staying Apart

Passport cares about you and wants to make sure you know all about the Coronavirus (COVID-19) in Kentucky and beyond. We want to give you the information you need so you and your family can stay healthy and prevent the spread of this virus.

Resources For Members

What is the Coronavirus?

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus. This virus that was first found in an outbreak in Wuhan, China.

How Do You Prevent Getting the Virus?

There is currently no vaccine to prevent coronavirus disease. The best way to prevent illness is to avoid being exposed to this virus. However, you can also do everyday actions like these to help prevent the spread.

For the latest information, visit the Centers for Disease Control and Prevention 2019 novel coronavirus site.

How Do I Get Tested for the Coronavirus?

If you think you may have been exposed to the Coronavirus, call your doctor right away. Passport will not charge you a copay if you get tested.

You may also call our Care Connectors team at 1-877-903-0082 or 24/7 Nurse Advice Line at 1-800-606-9880. We can help answer any questions you might have and get you connected to the right doctor.

No Costs (Copays) or Prior Authorizations for Coronavirus Screening and Testing!

We want to make sure you and your family can quickly get screened and tested for the Coronavirus.

As of March 9, 2020, Passport will not charge any copays for Coronavirus screening and testing.

This includes:

  • Any related hospital emergency visit
  • Urgent care visit
  • Provider office visit
  • Lab testing
  • Telehealth
  • Immunizations (shots)

We also will not require any prior authorizations from your doctor.


During the Coronavirus (COVID-19) pandemic, it’s important for everyone to stay home as much as possible. If you need to see your doctor or talk to your therapist, please call first! Ask if they can talk to you over the phone or internet. There are many new options available so that you don’t have to go into the office. You can also call our 24/7 Nurse Advice Line at 1-800-606-9880 or our 24/7 Behavioral Health Line at 1-855-834-5651.

Medicaid Recertification Extended

During the Coronavirus (COVID19) pandemic, we want to keep you informed. We’re all in this together and the Commonwealth wants to make sure everyone has health insurance. As of now, all recertification deadlines have been extended! This means no one will lose eligibility through June 30, 2020. This includes Kentucky Medicaid, SNAP (food stamps), K-TAP, and State Supplementation. If you have any questions, call us at 1-800-578-0608. You can also visit

Lost Your Job Due to COVID-19? Apply for Medicaid Benefits!

If you lost your job due to the Coronavirus (COVID-19), we have good news for you. The State wants to make sure you get health insurance right away! To find out how to apply for Medicaid, visit

You’re Not Alone - Stay Clean TOGETHER!

If you have a substance use disorder and are in recovery, Passport has a new way for you to stay connected and supported during the Coronavirus (COVID-19) pandemic. You can sign up to join our free online recovery groups offered by Stay Clean. There are groups offered 3 times a day, a daily blog, and a place to have your questions answered. To learn more and sign up, go to and click on recovery meetings. There are also other virtual AA and other local support groups offering free services right now. Click here for a full list.

Beware of Coronavirus Scams

There are many scams happening due to the Coronavirus (COVID-19) pandemic. You can protect yourself and your family by being aware of these scams and knowing the warning signs. Beware if anyone asks for personal information or donations. If you come across a scam, be sure to report it! Report scams to the State’s Consumer Protection Hotline at 1-888-432-9257.

There are reports of people in Louisville claiming to be drive-through testing sites for COVID-19. The only official drive-through site will be through designated healthcare agencies and facilities.

For More Information Visit These Websites:

Lack of Smell/Taste for Covid-19

You may have the Coronavirus (COVID-19) if you have these symptoms. Losing a sense of smell or taste is now a new symptom of COVID-19. If you have these symptoms, please call your doctor right away and stay at home unless it’s an emergency. Remember- we are better together by staying apart!

For More Information

Information is changing every day as we learn more about the Coronavirus. We will keep updating this webpage, but the most current information is available at:

Local – Metro Public Health & Wellness
State – Kentucky Public Health Department
National – Centers for Disease Control

For the Latest Updates from Governor Beshear

Passport's Dr. Houghland Speaks About COVID-19

Passport's Dr. Houghland: Better Together by Staying Apart


In remembrance of those who have lost their lives to the COVID-19 pandemic, Passport is joining Governor Andy Beshear and others across the Commonwealth by lighting our Kentucky office green. During these difficult times, our hearts go out to all of our Kentucky friends and neighbors. We are Better Together By Staying Apart.

Passport Goes Green