Passport Health Plan
5100 Commerce Crossings Drive
Louisville, KY 40229

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You can contact us using our email form.


Member Services
Available Monday through Friday, between 7 a.m. and 7 p.m. (EST)


24 hour Behavioral Health Crisis Hotline
1-844-231-7946 TTY/TDD: 1-866-727-9441

Behavioral Health Access Line
1-855-834-5651 / TTY/TDD: 1-866-727-9441

For information about Transportation call toll free
1-888-941-7433 (Voice and TTY)


View the PDF of Important Phone Numbers

Provider Services
Available Monday through Friday, between 8 a.m. and 6 p.m. (EST)

Provider Relations Specialists

Provider Claims Services Unit (PCSU)
(800) 578-0775, select Option 2, then Option 1
Available Monday through Friday, between 8 a.m. and 6 p.m. (EST)

Utilization Management
(800) 578-0636

Case Management

Electronic Claims Submission
Emdeon (formerly WebMD)
(800) 845-6592
Passport Health Plan electronic payer identification number is 61129

Claims Submission (for new and corrected paper claims)
Passport Health Plan
P.O. Box 7114
London, KY 40742

Vision Claims Submission Prior to 9/1/19
Superior Vision
120 West Fayette Street, Suite 700
Baltimore, MD 21201

Vision Claims Submission After 9/1/19
Attention: Vision Claims
Avēsis Third party Administrators
PO Box 38300
Phoenix, AZ 85069-3800

Submission of Medical Records (when submitting medical records during the claims process, please attach the original or corrected claim and mail to:)
Passport Health Plan
ATTN: Claims
P.O. Box 7114
London, KY 40742

Main Office Number


Compliance Team

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