Kentucky DMS posts Medicaid Address Change Form online for members who need it

Kentucky Unbridled Spirit logoThe Kentucky Department for Medicaid Services (DMS) has posted a Medicaid Change of Address form online for any Kentucky Medicaid member who needs to update their home address. The form is available by clicking here.

If DMS receives any returned mail from an address that is not current, members could be dis-enrolled from Passport (and lose all of their Passport-specific benefits). However, if this happens, the member will NOT lose their overall Medicaid eligibility; instead, they will remain eligible for Kentucky Medicaid and will be in the fee-for-service (FFS) category until their address is updated.​

If an address appears incorrect, the member will have the remainder of that month plus another month to update the address.

To update their address, the Kentucky Medicaid member just needs to print out the form, fill it out, sign it and either fax it to 1-502-573-2005 or send it by regular mail to Centralized Mail, PO Box 2104, Frankfort, KY 40601.

 

Kentucky Works to Make Sure all Medicaid Members Keep Their Address Current and Up to Date

KY Youth Advocates logoThe Kentucky Department for Medicaid Services (DMS) is working with Passport and other healthcare providers to make sure all Medicaid members keep their address is updated with the state.

If DMS receives any returned mail from an address that is not current, members could be dis-enrolled from Passport (and lose all of their Passport-specific benefits). However, if this happens, the member will NOT lose their overall Medicaid eligibility; instead, they will remain eligible for Kentucky Medicaid and will be in the fee-for-service (FFS) category until their address is updated.​

If an address appears incorrect, the member will have the remainder of that month plus another month to update the address.

Kentucky Youth Advocates (KYA) recently posted an article on their website about this, along with instructions for members to update their address. According to the post:

  • If health coverage was secured through the Kynect website (ky.gov), the address can be changed online. Or, a member can call 1-855-459-6328 to change an address.
  • If a member applied for health coverage through DCBS, the member can call 1-855-306-8959 to change an address.
  • If a member applied for health coverage through SSI, the member can call 1-800-772-1213 to change an address.

If you have any questions about this, please contact Kynect at 1-855-459-6328 or Passport at 1-800-578-0603.

 

More Information About Making Sure Members’ Address are Kept Up-to-Date with DMS

KentuckyIn a recent post regarding a change in our DMS contracts related to ensuring members’ addresses are correct, three key facts about were missing:

  • Once a member is flagged as having a “bad” address – either because they no longer live in the same place or because the Postal Service has issues delivering their mail – we (Passport) have at least 30 days to remedy the situation.
  • If a member’s mail is returned and their address isn’t updated in time, they will be dis-enrolled from Passport (and lose all of their Passport-specific benefits), but they will NOT lose their overall Medicaid eligibility. They will remain eligible for Kentucky Medicaid, and will be in the fee-for-service (FFS) category until their address is updated.​
  • This change is ultimately a good thing for all of our members and providers, as it will ensure that our members are getting the best care possible.

If you have any questions about this, please contact Kynect at 1-855-459-6328 or Passport at 1-800-578-0603.

 

Medicaid Members Need to Make Sure their Addresses are Kept Up-to-Date with DMS

KentuckyWith the new contract that the Kentucky Department for Medicaid Services (DMS) awarded to Passport and four other MCOs, effective July 1, a new change related to ensuring members’ addresses are correct has taken effect. And it’s a change that has potentially far-reaching outcomes.

All members of the Kentucky Medicaid system must have their most recent address on file at all times with DMS. To report any address change, the members will need to contact the office where they applied for Medicaid:

  • If they applied at DCBS, they need to call 1-855-306-8959.
  • If they applied at SSI, they need to call 1-800-772-1213.
  • If they applied at Kynect (either with a kynector or directly through Kynect), they need to call 1-855-459-6328.

If the members take no action and their mail is returned, they will be dis-enrolled and lose their Passport benefits.