Meet Community Engagement Rep Diane Corsey!

Tell us a little bit about what you do.

I spend my days working with members, advocates, and community leaders to educate and promote Passport Health Plan.

What do you love about working with our members/advocates?

I love being able to play a role in helping to improve the quality of life of Kentuckians. In communities that are often overlooked, it is a blessing to be able to connect them to resources, provide assistance and pour encouragement and positivity into their lives. I love being a “face” to those we serve.

What is one of your favorite memories of working with our community?

I have so many memories of working with the community. Most recently, I was able to reunite with a member at an event that I had previously met at a member education session. She was so thrilled that I remembered her and loved giving me updates on her health, her family and a quick overview of some of her goals. It is always a pleasure when I have the opportunity to reconnect with members and shower them with Passport love!

Why do you think your work is important?

My role is important because often times people will need a “bridge” to help them connect the pieces. I frequently work as a trouble shooter around member issues, I work with advocates on ensuring they have updates and information regarding the plan and I also help members and advocates eliminate barriers to care. In my role, I am able to be provide hands on support and assistance to the communities that we serve which regularly results in reduced stress and frustration.

What do you love about the community you serve?

The people. They are incredibly awesome and I am thankful for our Passport village.

Tell us a little bit about you!  Family, pets, hobbies, special talents, favorite things to do, how long you’ve lived in Kentucky, etc.?

Born and raised in Hazard, KY, I am the youngest of four children. I have 3 beautiful nieces and 4 handsome nephews. I will be celebrating five years of marriage in September! I love reading, running and going to the beach. I am also a lover of pizza and tacos!


Passport Success Story

A Passport Case Manager met Henry* in early August at his PCP office. Henry has many chronic illnesses (including diabetes, chronic kidney disease, colostomy, diabetic neuropathy, and arthritis), and could not access the care he needed due to having limited to no transportation. He had to cancel his kidney specialist appointments and cataract surgery because he couldn’t afford to pay for a ride. 

Our Case Manager did some research and helped him get an old vehicle junked and cleared from his record, and was able to confirm Henry is now eligible for Medicaid transportation and should not miss any future appointments. “I could feel the relief in his voice when I told him the news,” said Denise. “If nothing would have been done this man would have continued to miss much needed care. He was very appreciative of the assistance and kept saying thank you. It was a very rewarding experience for me.”

*Name changed for privacy.​​


Help Spread the Word – Remind Parents About Required School Immunizations!

August is National Immunization Month. You can help make sure our Kentucky children are healthy and ready for the new school year by encouraging parents to get their children up-to-date on important checkups and exams. Parents should make an appointment with their child’s primary care provider (PCP). At that appointment, they can ask the PCP if their child is due for any immunizations (shots) and for a current immunization record. Some schools may ask for a copy at registration.



What’s Going on with Passport’s Building in West Louisville?

As you may have heard, everyone at Passport was saddened earlier this year when we had to halt construction on our building at 18th and Broadway.  The good news is that we are currently seeking a development partner to resume construction. We firmly believe this effort will significantly positively impact the health of our Kentucky community. Evolent and Passport are working with developers and key stakeholders to create a definitive plan and select a real estate developer to bring the project to fruition. As details are finalized, we will be sure to keep you informed in future editions of Inside Passport!



All About Passport’s Partnership with Evolent Health

You may have seen in the news this spring that Evolent has entered into a definitive agreement to partner with the current sponsors of Passport in continuing to serve the Kentucky Medicaid market. We are pleased to announce that the state Attorney General has approved the proposed transaction for Evolent to acquire an ownership interest in Passport. While we have additional regulatory milestones to reach before the deal may be finalized, this is another positive step towards realizing our expanded partnership.

Read more here and here.




National Kidney Foundation presents symposium about early detection and prevention of Chronic Kidney Disease

Passport Health Plan is sponsoring a Live CME/CE Professional Education Symposium about Chronic Kidney Disease (CKD) called “CKDinform: Early Detection and Prevention.”

This 3-hour CME/CE symposium focuses on the unique role that primary care practitioners (PCPs) play in managing CKD patients. The burden of CKD to the population, modifiable CKD risk factors, screening methods, and interpretation of test results will be discussed. Case-based questions are also included. The National Kidney Foundation designates this enduring activity for a maximum of 3.0 AMA PRA Category 1 Credit(s)™.

This activity is designed for physicians (primary care, cardiologists, endocrinologists), nurses, advanced practitioners, and other clinicians who care for people with CKD.

This event will be happening from 11 a.m. to 3:30 p.m. on Friday, Feb. 22, 2019, at The Olmsted, 3701 Frankfort Ave., Louisville. Regular Registration costs $25 (the deadline is Feb. 21), and on-site registration will cost $30.

For more information, please Contact Alana Miller (email or call 502-585-5433 ext. 842) or go online to


Commitment to Compassion award winners announced

For the fourth year, Louisville’s health care community is preparing to honor a group of special individuals who exhibit extraordinary compassion in their daily lives.

Compassionate LouisvilleThe Commitment to Compassion Award was created to honor people every year who exemplify true compassion in health care. The award winners deserve recognition for improving the lives of those around them, for inspiring and challenging others to be more compassionate.

This year’s outstanding group will be honored at the Commitment to Compassion Luncheon at the Muhammad Ali Center on Wednesday, Feb. 27, 2019.

The Commitment to Compassion Award was created four years ago, when Jill Bell, vice president and chief communications officer at Passport Health Plan, and Stephanie Barnett of ChooseWell Communities, along with members of the staff at Insider Louisville, came up with the idea of honoring health care professionals who show extraordinary compassion in their approach to their work, and their life.

To learn more about the event and to see the list of this year’s award recipients, please click here.


Be Aware of Stress Triggers, and Taking Action to Get Relief

Insider Louisville Logo

For most of us, the holidays take us out of our routine. We buy things (presents) we don’t normally buy, we indulge in unusual food and drink, we see friends and family members who aren’t in our normal circle.

And for many people, this adds up to a really stressful time. In fact, the American Psychological Association offers an online “Holiday Stress Resource Center” (to help people deal with anxiety brought on by gift-giving, financial stress and even political disagreements at the dinner table.

“One of the things that’s happening in the U.S. is that many families are finding lots of stress related to the political environment when they have family get-togethers,” David Hanna, a licensed clinical psychologist and behavior health program manager at Passport Health Plan, says in an article on Insider Louisville. “People are identifying the political climate as one of the major stressors in their lives. Not a small number of people, a lot of people.”

To hear more from David, including tips on reducing stress, please click here.

National Community Development Groups Invest $24 Million in New Markets Tax Credits for Passport’s Health and Well-Being Campus

Well Being Campus LogoOne of Louisville’s most anticipated real estate development projects has drawn significant attention and support from prominent national investors. A collection of financial leaders has awarded Passport Health Plan – a nonprofit, Kentucky-based Medicaid managed care organization – millions of dollars in special tax credit financing to help bring the company’s new headquarters and Health and Well-Being Campus to reality in downtown Louisville.

Three Community Development Entities (CDEs) are combining to provide $24.35 million in New Markets Tax Credit financing to Passport, bringing $8.55 million in subsidy to assist the project. The CDEs are the National Development Council, Reinvestment Fund, and Telesis Corporation. SB Friedman Development Advisors acted as consultants for this project. PNC Bank will serve as the investor for the $8.55M in tax credit equity.

“The Passport Health and Well-Being Campus will further allow us to meet our shared goal with the Kentucky Department for Medicaid Services (DMS) to help our members develop job skills, acquire education, and ultimately become employed and have access to private insurance,” said Passport CEO Mark Carter. “Through our collaboration with community partners focused on healthy food, affordable and safe housing, and other services, we will reduce the overall cost of Kentucky’s Medicaid program in the future.”

Full Press Release Here