More Information About Making Sure Members’ Address are Kept Up-to-Date with DMS

KentuckyIn a recent post regarding a change in our DMS contracts related to ensuring members’ addresses are correct, three key facts about were missing:

  • Once a member is flagged as having a “bad” address – either because they no longer live in the same place or because the Postal Service has issues delivering their mail – we (Passport) have at least 30 days to remedy the situation.
  • If a member’s mail is returned and their address isn’t updated in time, they will be dis-enrolled from Passport (and lose all of their Passport-specific benefits), but they will NOT lose their overall Medicaid eligibility. They will remain eligible for Kentucky Medicaid, and will be in the fee-for-service (FFS) category until their address is updated.​
  • This change is ultimately a good thing for all of our members and providers, as it will ensure that our members are getting the best care possible.

If you have any questions about this, please contact Kynect at 1-855-459-6328 or Passport at 1-800-578-0603.