Asthma Program

Passport has a special program for members with asthma. A respiratory educator is here to answer your questions and work with you and your doctor to help you control your asthma.

We’ll mail you information about:

  • Your medicines
  • Nutrition
  • Exercise
  • How to avoid asthma attacks

If you have questions about the program, please call a respiratory manager educator at 1-877-903-0082.

Want to Learn More?

Need help to quit smoking?

If you live in another county, you may call your local health department for information about stop smoking classes in your area.

You may call these phone numbers for free one-on-one help and information.

  • Cancer Information Service Quit Line: 1-800-4-CANCER (1-800-422-6237)
  • American Lung Association Freedom From Smoking Quit Line: 1-800-LUNG-USA (1-800-586-4872)

Behavioral (Mental) Health

Passport offers you mental health care. Your mental health is an important part of your overall health and wellness.

We can help you:

  • Deal with feelings of sadness or worries, drug and alcohol problems or stress.
  • When you need someone to talk to and want to feel better.
  • Get an appointment with a doctor.
  • Get the information you need about mental health services.
  • Talk with your doctors about how you are feeling.

24-Hour Behavioral Health Hotline 1-855-834-5651 / TTY 1-866-727-9441

We can also help you if you are having a crisis. You may call our Behavioral Health Hotline 24 hours a day, 7 days a week. You can even call this number if you need help getting an appointment or finding a behavioral health doctor. We will work with you and find ways to help you feel better again.

You have lots of mental health services available to you. They include:

  • Outpatient services such as counseling
  • Help with medicines
  • Day treatment
  • Case management
  • Inpatient treatment
    (if you and your doctor feel that you cannot be safely treated in an outpatient setting)
  • Substance abuse treatment

You do not need a referral from your primary care provider (PCP) to get mental health services. But, we encourage you to talk to your PCP about your mental health. Your PCP can help make sure you are getting everything you need.

If you have questions about your mental health benefits or need to find a doctor, please call us at 1-855-834-5651. TTY users may call 1-866-727-9441.

Resources for Support

Community Organizations for Support

Breast Cancer Screening

What is a mammogram?

A mammogram is a test that looks for abnormal changes in your breasts and for breast cancer.
Mammograms can find lumps or tumors long before you or your doctor can feel them. Lumps or
tumors may be benign (not cancer) or malignant (cancer).

Why get tested?

Because your family needs you! There are many good reasons for getting tested:

  • A mammogram can find breast cancer early.
  • Getting treated early can save your life!
  • Any woman can get breast cancer no matter the race, age or breast size. 1 out of every 8 women in America will get breast cancer.
  • Passport covers mammograms at no costs to you.

Start having yearly mammograms at age 50 or sooner if there is a history of breast cancer in your family.

Getting a mammogram is one step you can take for a long, healthy and happy life! Don’t wait another minute. Call us at 1-877-903-0082 and we can set up your appointment.

Earn a reward for getting a mammogram. For more information on how to get your reward please call 1-877-903-0082.

Care Connectors Program

Care Connectors is a special team for members who need help with their health care. They can:

  • Help connect you with case and disease management programs.
  • Help you get your questions answered.
  • Set up doctor visits.
  • Set up rides to and from your medical visits, when needed.
  • Set up health screenings for you.
  • Find services in your area.
  • Set up follow-up care with a specialist, if you visited the emergency room.
  • Help with pharmacy problems such as prescription refills and prior authorizations.
  • Find resources to help you pay for electric bills, food and housing.

Want to Learn More?

  • To learn more about our special programs and rewards, please call us at 1-877-903-0082.

Need help to quit smoking?

If you live in another county, you may call your local health department for information about stop smoking classes in your area.

You may call these phone numbers for free one-on-one help and information.

  • Cancer Information Service Quit Line: 1-800-4-CANCER (1-800-422-6237)
  • American Lung Association Freedom From Smoking Quit Line: 1-800-LUNG-USA (1-800-586-4872)
  • To get help quitting smoking, please call the Kentucky Quit Now Support Line at 1-800-784-8669.

Case Management Program

If you or your child have special health care needs or are disabled, case management may be able to help you. Our team of educators are registered nurses and social workers. They can help you understand major health problems and set up care with your doctor. An educator will work with you and your doctor to help you get the care you need.

Some examples of members who may need case management are:

Members who need on-going help with their health care.

These members may:

  • Deal with a lot of health problems.
  • See more than one doctor.
  • Go to the emergency room more often.

What’s Offered:

An educator is here to work with you one-on-one and help answer your questions. He or she will work with you and your doctors to help you get the care you need.

An educator will:

  • Help you understand your health problems.
  • Help set up care with your doctor.
  • Help you find community resources.
  • Work with community partners on your behalf.

We’ll mail you information about:

  • Your medicines
  • Nutrition
  • Exercise
  • Transportation

If you think case management can help you, call our Care Connectors at 1-877-903-0082. An educator will call you back to talk about your needs. Remember, being a part of case management is your choice.

Want to Learn More?

Need help to quit smoking?

If you live in another county, you may call your local health department for information about stop smoking classes in your area.

You may call these phone numbers for free one-on-one help and information.

  • Cancer Information Service Quit Line: 1-800-4-CANCER (1-800-422-6237)
  • American Lung Association Freedom From Smoking Quit Line: 1-800-LUNG-USA (1-800-586-4872)
  • To get help quitting smoking, please call the Kentucky Quit Now Support Line at 1-800-784-8669.

Cervical Cancer Screening

What is a Pap Test?

A Pap test, also called a “Pap smear”, looks for changes in the cells of your cervix and for cervical cancer. When you get a Pap test, your primary care provider (PCP) or OB/GYN takes a small sample of cells from your cervix (the lower part of the uterus or womb). A Pap test can find abnormal cells that could turn into cancer if they are not treated.

Why get tested?

Because your family needs you! There are many good reasons for getting tested:

  • A Pap test can find problems early before they ever become cancer. Getting treated early could save your life.
  • Passport covers Pap tests at no costs to you.

Start having Pap tests yearly when you become sexually active or at age 21, whichever comes first.

Getting a Pap test is one step you can take for a long, healthy and happy life! Don’t wait another minute.

Call us at 1-877-903-0082 and we can set up your appointment.

Earn a reward for getting a pap test.  For more information on how to get your reward, please call 1-877-903-0082.

COPD Program

Passport has a special program for members with Chronic Obstructive Pulmonary Disease (COPD).
A respiratory educator is here to answer your questions and help you handle COPD.

If you have COPD, you will get information in the mail about:

  • Medicine
  • Nutrition
  • Exercise
  • Following your doctor’s care plan
  • Screens and tests you may need

If you have questions about the program, please call a respiratory educator at 1-877-903-0082.

Want to Learn More?

Need help to quit smoking?

If you live in another county, you may call your local health department for information about stop smoking classes in your area.

You may call these phone numbers for free one-on-one help and information.

  • Cancer Information Service Quit Line: 1-800-4-CANCER (1-800-422-6237)
  • American Lung Association Freedom From Smoking Quit Line: 1-800-LUNG-USA (1-800-586-4872)

Congestive Heart Failure Program

Passport has a special program for members with Congestive Heart Failure (CHF). A CHF educator is here to answer your questions and help you manage CHF.

If you have CHF, you will get information in the mail about:

  • Your medicines
  • Nutrition
  • Exercise
  • Making healthy lifestyle changes

If you have questions about the program, please call a CHF educator at 1-877-903-0082.

Important Links:

Need help to quit smoking?

If you live in another county, you may call your local health department for information about stop smoking classes in your area.

You may call these phone numbers for free one-on-one help and information.

  • Cancer Information Service Quit Line: 1-800-4-CANCER (1-800-422-6237)
  • American Lung Association Freedom From Smoking Quit Line: 1-800-LUNG-USA (1-800-586-4872)
  • To get help quitting smoking, please call the Kentucky Quit Now Support Line at 1-800-784-8669.

Diabetes Care Program

Passport has a special program for members 9 years and older with diabetes. A diabetes educator can answer your questions and work with you and your doctor to help control your diabetes.

A diabetes educator can:

  • Answer questions about your diabetes and what you can do to help control it.
  • Help you get supplies you may need.
  • Help you get diabetes education classes.
  • Remind you about tests related to your diabetes.
  • Work with you and your doctor to manage your diabetes.

We’ll mail you information about:

  • Your medicines
  • Nutrition
  • Exercise
  • Screenings and tests

If you have any questions about the program, please call a diabetes educator at 1-877-903-0082.

Want to Learn More?

Games and Fun Activities!

Need help to quit smoking?

If you live in another county, you may call your local health department for information about stop smoking classes in your area.

You may call these phone numbers for free one-on-one help and information.

  • Cancer Information Service Quit Line: 1-800-4-CANCER (1-800-422-6237)
  • American Lung Association Freedom From Smoking Quit Line: 1-800-LUNG-USA (1-800-586-4872)
  • To get help quitting smoking, please call the Kentucky Quit Now Support Line at 1-800-784-8669.

EPSDT (Early, Periodic Screening, Diagnosis & Treatment) Program

Preventive Health Care for Your Child or Teen

The Early and Periodic Screening, Diagnosis and Treatment (EPSDT) program can give your child a chance against disease.

Through the EPSDT program, your child’s primary care provider (PCP) will work with you to make sure your child gets the EPSDT benefits offered through Passport. EPSDT is a preventive health program for children and teens younger than the age of 21.

EPSDT checkups are recommended at the following ages:

  • 1 month
  • 2 months
  • 4 months
  • 6 months
  • 9 months
  • 12 months
  • 15 months
  • 18 months
  • 24 months
  • 30 months
  • Every year from ages 3 through 20

EPSDT includes ongoing:

  • Body Mass Index (BMI) testing.
  • Medical history and physical exams.
  • Growth and development checkups (social, personal, language and motor skills).
  • Vision screens.
  • Hearing screens.
  • Dental screens.
  • Nutrition counseling.
  • Lab testing such as blood lead level.
  • Mental health and risk behavior assessments- like safety, drugs, alcohol, etc.
  • Immunizations (shots).
  • Health education for parents and teens.
  • Referrals for diagnosis/treatment, when needed.
  • Substance abuse testing and education.

If your child’s PCP finds a problem that needs more care, he or she may suggest a specialist. Some services may be paid for under EPSDT Expanded Services if they are medically necessary. These services may include more dental and vision care, health education and other special care and supplies. If your child has the Kentucky Children’s Health Insurance Program (KCHIP), he or she may not be eligible for EPSDT Expanded Services.

Immunizations (Shots)

At some of the checkups, your child may need immunizations. Immunizations are shots that help the body fight disease. Each shot helps prevent diseases like chickenpox, measles or mumps. Children must have all the needed shots before they can start school.

Your PCP may also suggest the Gardasil® and/or the flu shot depending on your age. Gardasil® can protect young girls from HPV and cervical cancer. HPV is the human papillomavirus that can lead to cervical cancer.

Gardasil® can also protect young boys from genital warts. Gardasil® is available to young girls and boys from ages 9 to 26 years old.

People with long-term disease, children ages 6 to 23 months and adults over age 50 are more likely to get the flu. They should be the first in line to get the flu shot.

Want to Learn More?

Healthy Heart Program

Passport has a special program for members with Heart & Stroke disease. A Healthy Heart educator is here to answer your questions and help you manage heart and stroke disease.

If you have Heart Disease, you will get information in the mail about:

  • Blood Pressure & Cholesterol
  • Healthy dietary habits
  • Getting more exercise
  • Healthy lifestyle changes

If you have questions about the program, please call the Healthy Heart educator at 1-877-903-0082.

Want to Learn More?

Need help to quit smoking?

If you live in another county, you may call your local health department for information about stop smoking classes in your area.

You may call these phone numbers for free one-on-one help and information.

  • Cancer Information Service Quit Line: 1-800-4-CANCER (1-800-422-6237)
  • American Lung Association Freedom From Smoking Quit Line: 1-800-LUNG-USA (1-800-586-4872)
  • To get help quitting smoking, please call the Kentucky Quit Now Support Line at 1-800-784-8669.

HOPE Program

Passport has a special program for overweight adults who want to lose weight. The program is called HOPE — Healthier Options for People Everyday.

Members in the HOPE Program will get information in the mail about:

  • Nutrition and healthy eating
  • Physical activity
  • Lowering your chances of having other health issues

If you have any questions about the program, please call us at 1-877-903-0082.

Mommy Steps Program

Passport has a special program for pregnant women called Mommy Steps. Mommy Steps will help you take 3 important steps in your pregnancy.

3 Steps to a Healthy Pregnancy:

  1. Regular doctor visits.
  2. Healthy eating.
  3. Making good choices.

When you join Mommy Steps,  a Mommy Steps educator is here to work with you during your pregnancy to help you and your baby get the right care.

Mommy Steps can answer questions about:

  • Your pregnancy.
  • Transportation to appointments and childbirth education classes.
  • Clothes, food and other things you and your baby need.
  • Nutrition and vitamins.
  • Caring for and feeding your newborn.
  • Dealing with the stress of being pregnant.
  • Getting help with a smoking, alcohol or drug a problem.
  • WIC program (which provides you with food vouchers).
  • Things that could be harmful to your unborn baby.
  • Community resources and services you may need.

To talk to someone about the Mommy Steps program, please call 1-877-903-0082. If you have a high risk pregnancy, a nurse educator is here to work with you one-on-one.

Passport Benefits For Your Newborn

If you want your baby to receive Passport benefits right away, do the following as soon as possible:

  • First, you must call the Department for Community Based Services (DCBS) to report the birth of your baby. If you receive Social Security income, you must apply with DCBS to get benefits for your baby. You must do this as soon as possible. If not, your baby may not be enrolled or get benefits.
  • Second, you need to call Member Services to tell them about the birth. You will also need to pick a doctor for your baby.

Member Services will need to know:

  • Your baby’s full name
  • If your baby is a boy or a girl
  • Your baby’s date of birth
  • Your mailing address
  • Your phone number
  • Your baby’s doctor

After Your Baby Is Born

If you had a normal delivery, call your OB provider and make an appointment 4 to 6 weeks after your baby is born. If you had a C-section (cesarean) or any problems, make an appointment within the 1st or 2nd week after your baby is born for an incision check. You will also need a postpartum visit in 4 to 6 weeks.
These postpartum visits are very important because your OB provider can make sure your body is healing.

Want to Learn More?

Need help to quit smoking?

If you live in another county, you may call your local health department for information about stop smoking classes in your area.

You may call these phone numbers for free one-on-one help and information.

  • Cancer Information Service Quit Line: 1-800-4-CANCER (1-800-422-6237)
  • American Lung Association Freedom From Smoking Quit Line: 1-800-LUNG-USA (1-800-586-4872)
  • To get help quitting smoking, please call the Kentucky Quit Now Support Line at 1-800-784-8669.

SCORE Program

Passport Health Plan has a special program for overweight children and teens. This program is called
SCORE – Shrinking Childhood Obesity with Real Expectations!

A SCORE Program educator is here to answer your questions and help you make healthy lifestyle changes.

If you are in the SCORE Program, you will get information in the mail about:

  • Eating healthy
  • Getting more exercise
  • Spending less time in front of a computer, TV or video game

If you have any questions about our program, please call our SCORE program educator at 1-877-903-0082.

Want to Learn More?

Games and Fun Activities