Passport has customer service representatives ready to serve you. You can call us Mon - Fri | 7am - 7pm ET.

Member Services: 1-800-578-0603 | TDD 1-800-691-5566

Passport has customer service representatives ready to serve you. You can call us Mon - Fri | 7am - 7pm ET.

Member Services: 1-800-578-0603 | TDD 1-800-691-5566

Inside Passport Logo

WELCOME TO INSIDE PASSPORT

This webpage is devoted to information related to Passport Health Plan and other health care and Medicaid-related news. It is updated frequently, and a newsletter is emailed to subscribers. Use the form to sign up below! If you have any questions about Inside Passport, please email us at publicaffairs@passporthealthplan.com.

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Inside Passport

Passport Wins National Health Information Awards!

health award imagePassport has recently been awarded two Digital Health Awards for excellence in crafting high-qual​ity digital health new member videos!

  • ​Silver Award — New Member Video — “Choosing a PCP
  • Bronze Award — New Member Video — “Earn Rewards”

Background Information

Passport’s New Member Video Series is a key part of the Plan’s new member experience strategy which was developed to engage members within the first 90 days of their enrollment. We have a dedicated engagement and education area for new members located online at http://passporthealthplan.com/welcome/. This landing page offers members practical steps as a new member and tells them what to expect from the Plan.

The page identifies 7 key things members should do within their first 90 days and offers a series of 5 short videos. We carefully crafted the New Member Video Series to simplify the healthcare system and walk members through some of the important things they need to do and know as a new member. These videos were created with the ultimate goal to help members get the most from their Plan and to help them life a healthy life.

​​Video 3 of 5, “Choosing Your PCP,” educates members on the importance of a medical home and selecting a PCP. In this video, the Plan uses a tagline shown at the beginning and ending of each video called “We Make it Simple.” This tagline is our way of putting our members at ease and simplifying the concept of a PCP.

Finally, we selected the Member Services talent seen on the screen because of their ability to convey confidence, likability, and mastery of the subject matter. Members recognize that these people know what they are talking about, are genuinely eager to help, and can relate to them on a human level

Video 5 of 5, “Earn Rewards,” educates members on how to earn gift card rewards by being healthy and how to get the most from their membership. In this video, the Plan uses a tagline shown at the beginning and ending of each video called “We Make it Simple.” This tagline is our way of putting our members at ease and simplifying how to earn rewards.

Finally, we selected the Member Services talent seen on the screen because of their ability to convey confidence, likability, and mastery of the subject matter. Members recognize that these people know what they are talking about, are genuinely eager to help, and can relate to them on a human level.

We Make it SIMPLE — Just Wa​tch!

​Want to learn how you can get the most from your Passport membership? Just watch our 2-minute videos and let us walk you through the things you need to know as a member. Things like what you’ll get in your welcome kit, what’s next, choosing a PCP, staying in touch with us, and earning rewards. Just click on the links below. SIMPLE as that!

Go to www.passporthealthplan.com/welcome:   [image from each video to correspond]

  • Click on “What’s In Your Welcome Kit?” to learn about everything you’ll get in the mail when you first join the Plan.
  •  Click on “What Next” to learn about the first steps you’ll take a new member.
  • Click on “Choosing Your PCP” to learn about the importance of your medical home.
  • Click on “Staying In Touch” to learn how you can connect with us on our portal, social media, and through texts and emails.
  • Click on “Earn Rewards” to learn how you can earn free gift cards for doing healthy things.

 

Governor Beshear Overturns MCO Contract Award

During a press conference yesterday afternoon, Governor Beshear announced his decision to overturn the prior administration’s Kentucky Medicaid managed care organization (MCO) contract awards.  The contracts will be rebid in January to ensure fairness. Click here to read the official press release from Governor Beshear.

At Passport we believe this was certainly the right thing to do for our members, our providers, and the 600 Passport employees in Louisville. We look forward to continuing our 22 years of service to the Commonwealth and the over 300,000 members who depend on Passport for their healthcare benefits.

 

Happy Holidays and a Happy New Year from your friends and neighbors at Passport!

From all of us at Passport, we wish you and your loved ones a wonderful holiday season and a very happy new year. Our 600 Kentucky-based employees are proud to serve you and all Kentuckians. We are incredibly grateful for your support and the amazing work you do every day to improve the health and quality of life for all Kentuckians. We hope this season brings you and your clients joy, peace, and hope!

 

DISCLAIMER

Inside Passport contains information about Passport Health Plan, Medicaid health insurance, and other relevant topics. This information is not intended as a method for marketing or to get help obtaining membership. Any references to other companies or websites are not an endorsement or guarantee of the services, information, or products provided. Passport does not take responsibility for anything that may result from the use, misuse, interpretation, or application of the information in this website.

ASK FOR PASSPORT AND JOIN THE PASSPORT FAMILY.

NONDISCRIMINATION NOTICE

ASK FOR PASSPORT AND JOIN THE PASSPORT FAMILY.

NONDISCRIMINATION NOTICE

Expungement Fair

Friday January 24th,9:00 am-11:30 am

This is for a 2nd chance for newly released. Location: Goodwill, 909 E. Broadway; Louisville, KY 40204  

Festival/Fair

Monday January 13th,10:30 am-1:30 pm

Spanish speaking representatives will share information. Location: 7500 Turfway Rd; Florence, KY

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