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Member Services: 1-800-578-0603 | TDD 1-800-691-5566

Passport has customer service representatives ready to serve you. You can call us Mon - Fri | 7am - 7pm ET.

Member Services: 1-800-578-0603 | TDD 1-800-691-5566

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WELCOME TO INSIDE PASSPORT

This webpage is devoted to information related to Passport Health Plan and other health care and Medicaid-related news. It is updated frequently, and a newsletter is emailed to subscribers. Use the form to sign up below! If you have any questions about Inside Passport, please email us at publicaffairs@passporthealthplan.com.

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Success Story: Passport’s Community Health Worker program helps support family and avoid foster care placement

While working for several months with Susie*, a pediatric Passport member, one of Passport’s Community Health Worker (CHW) noted that Susie’s mother needed an increasing amount of social support to take care of Susie. Our CHW worked hard to build rapport with the mother, and was able to provide Susie with clothing, formula, diapers, baby wipes, household supplies and food.

The family also had an open case with Child Protective Services (CPS), and the mother was very concerned about Susie being removed from the home. She asked our CHW to attend the meeting with CPS at her home.  Our CHW attended the meeting and Susie was allowed to stay in the home with her mother.

 

Kentucky Needs Volunteer Board Members for Citizen Foster Care Review Boards

If you (or someone you know) would like to help children in foster care, one easy way you can help is to consider volunteering to fill an empty seat on a Citizen Foster Care Review Board in Barren, Bell, Breathitt, Breckinridge, Bullitt, Floyd, Grayson, Hardin, Harlan, Hart, Jefferson, Knott, LaRue, Lee, Leslie, Letcher, Meade, Nelson, Owsley, Perry, Pike and Wolfe.

Click here to read more about the program.

Click here to apply.

 

Meet Community Engagement Rep Karastin Hancock!

“I am the West Louisville Community Engagement Rep. I spend my days working with members, advocates, and community leaders to educate and promote Passport Health Plan.”

Tell us a little bit about what you do.

For my career, I am the Community Engagement Representative for Passport in Region 1 in Kentucky. I live in far Western Kentucky. In fact, one of my favorite things to do is to go to Columbus Park and look at the Mississippi River I connect with advocates to reach our Passport members and others within that demographic. (I specifically like focusing on non-profits and the local health departments.)  Outside of my career, I enjoy hiking, spending time with friends, hosting dinner parties, gazing at the stars, watching Grey’s Anatomy, and long naps in the afternoon.

What do you love about working with our members/advocates?

I enjoy working with advocates who are in the nonprofit spectrum, local school systems, and local health departments. I’ve found that there are many people who are working tirelessly to improve the health and quality of life for Kentuckians and I’m honored to be able to partner and dream with those people to make our part of Kentucky healthier.

What is one of your favorite memories of working with our community?

One of my favorite memories was partnering with the Market House Theater in Paducah, KY to bring a message of health to the pre-K/ K kids in McCracken County. The Theater would write plays that taught kids things about nutrition and even mental health. This past year’s play was on Mental Health. Watching these Pre-K students sing the songs that they will remember the rest of their lives that give them instruction on what to do when they are sad and lonely has been one of the biggest accomplishments I believe I’ve had in this position.

Why do you think your work is important?

The work I do for Passport is important because there are many people out here trying to accomplish the same thing. I can help network and bring those groups together in some instances, and in other ways, I get to be hands and feet in Western Kentucky to accomplish Passport’s goals. I get to be an extension of the mission of Passport in an area that is often overlooked.

What do you love about the community you serve?

I enjoy the people. I’ve been able to meet so many people who have a similar heart, who want the best for our community and those who call it home.

How do you think we can improve health and quality of life for Medicaid/Medicare members in Kentucky?

We can improve the health and quality of life for our members by thinking outside of the box to meet their needs. Thinking, what is it that they truly need? What’s the source of pain? Fixing that. Understanding the “why” behind their situation and then developing a strategy to go after that. For us to not bandaid the situation, but to really fix it.

Tell us a little bit about you! Family, pets, hobbies, special talents, favorite things to do, how long you’ve lived in Kentucky, etc.

I have one pup, her name is Addison. She will be 8 years old in November. Addison and I enjoy laying in the sun on lazy Sunday afternoons and we share a common love for ice cream cones.

I am also an entrepreneur. I started a small business about a year ago – Yellow Umbrella Shaved Ice. Once I close my Passport work for the day, I work well into the evening shaving ice for our community. We are a mobile food truck, so we get the ability to travel around and meet many amazing people.

I recently traveled to Japan to see my boyfriend of two years. He is an English teacher in the small town of Ninohe, Iwate, Japan. This past spring, I was able to visit him and see many beautiful things… from the cherry blossoms in full bloom to the tulip fields peeking out… to Mt.Iwate, which I now call My Mountain (it’s not my mountain 😂). Japan was peaceful, beautiful, stunning, and kind.

 

General Public Outreach or Member Education in Your Community

Here at Passport, our Community Engagement team provides our members with Education and Outreach events across the state.

Our Member Education Sessions are for members only, to learn more about their benefits and what Passport has to offer. For a list of sessions in your area, click here

Our Community Engagement Representatives set up informational tables around the state in order to connect with the community to provide important information on Passport and changes that are coming to healthcare coverage and benefits. For a list of times and places a representative will be in your area, click here

  • Instructions on how to find a certain zip code or city (click here)

 

Support from Care Coordination Empowers Homeless Mom of Three to Get Back on Track

Passport member Megan* is a young mother of three children, one of whom has a seizure disorder and behavioral issues. Megan acknowledges having made some poor choices, and the family was recently evicted and their car was repossessed. The children have been staying with a relative, but there is not room for Megan, so for a couple of months she has been homeless.

Thanks to the help of our Care Coordination Specialist, Megan recently agreed to a referral to the local community mental health center and attended her first appointments. She made a great connection with her therapist and was very excited to use their services. Megan has been working out and reports feeling better about herself and her body. Though her struggle is far from over, and she has had some setbacks, she is moving in the right direction!

Today Megan is feeling better about herself, is taking steps to improve her physical and behavioral health, and is connected with ongoing supportive services. She is determined to continue moving forward to achieve a more stable situation for herself and her children and hopes to someday be able to share her story with others who are struggling.

*Member name changed for privacy.

 

Passport Facilitates Women’s Empowerment Series for Mothers in Addiction Recovery

For many of the mothers residing at the Volunteers of America’s (VOA) Freedom House in Jefferson County, hope can seem far away during the struggle to overcome alcohol and/or drug dependency.  The Freedom House offers a path to treat chemical dependency, break the cycle of addiction, reunite families, and promote the birth of health, drug-free babies.

Since January 2019, Passport has proudly facilitated a monthly women’s empowerment series that supports the Freedom House in bringing hope, improved self-esteem, and resilience to these mothers.

Passport’s Health Education Manager Lisa Bellafato oversees this program along with Nicole Yates from Congressman Yarmouth’s office and Gloria Mucker from Veterans Affairs.  As part of the program, the group meets with and gets to know 20-25 pregnant or postpartum women living with their children in their residence at Freedom House.

“In reflecting back on this experience,” says Lisa, “I am struck by how appreciative the women are of the time we spend with them and the small items or meals we bring for them. There is such a sense of hope for new ways of living, and the women seemed to know that the skills they are learning at Freedom House will help them find success.”

Since it was launched, the Women’s Empowerment Series has provided family portraits, worked on building resiliency tool kits, began using journals and affirmations for themselves and their children, and learned meditation, mindfulness, yoga, and breathing practices. For the remainder of the year, the group has many more fun things planned – from waterfront yoga to a service project to a holiday meal and more family photographs.

 

DMS Mailing 2020 Open Enrollment Materials to KY Medicaid Members

MailboxThe Kentucky Department for Medicaid Services (DMS) will be mailing the following documents to all Kentucky Medicaid members between today (Sept 12) and Sept 30. Please share this information with any Kentucky Medicaid members and tell them to check their mail for this important information over the coming weeks. The 2020 Open Enrollment for Kentucky Medicaid is Nov 4 – Dec 13.

Translated documents:

 

DISCLAIMER

Inside Passport contains information about Passport Health Plan, Medicaid health insurance, and other relevant topics. This information is not intended as a method for marketing or to get help obtaining membership. Any references to other companies or websites are not an endorsement or guarantee of the services, information, or products provided. Passport does not take responsibility for anything that may result from the use, misuse, interpretation, or application of the information in this website.

ASK FOR PASSPORT AND JOIN THE PASSPORT FAMILY.

NONDISCRIMINATION NOTICE

ASK FOR PASSPORT AND JOIN THE PASSPORT FAMILY.

NONDISCRIMINATION NOTICE

Women’s Empowerment Series Session 9 at Volunteers of America Freedom House 3

Saturday September 28th,5:00 pm-6:00 pm

Location: 1025 S 2nd Street; Louisville, KY 40203

Celebration of Cultures

Saturday September 28th,10:00 am-2:00 pm

Location: 1 Sportsman Lane; Frankfort, KY 40601

Gentle Yoga at Martin County Public Library

Friday September 27th,10:00 am-11:00 am

Location: 180 Main Street; Inez, KY 41224

Healthy Lifestyle Series at Jefferson Community Technical College @HUB. Topic is “Beating Back the Mid-Term Blues”

Thursday September 26th,12:00 pm-1:00 pm

The Healthy Lifestyle series is offered to JCTC students and will be held @HUB. Passport Health Plan’s Health Education Manager, Lisa Bellafato, and Behavioral Health Operation Manager, Eric Russ, will be onsite
GET MORE INFO

Waterfront Wednesday

Wednesday September 25th,6:00 pm-9:00 pm

Location: Waterfront Park 401 River Road; Louisville, KY 40202

Dare to Care’s Cooking Matters Food Class 1 at Oldham County Health Department

Tuesday September 24th,10:00 am-12:00 pm

Location: 1786 Commerce Pkwy; LaGrange, KY 40031

Allen County Community Action of Southern KY Resource Fair

Monday September 23rd,10:00 am-12:00 pm

Location: 25 J.L. Turner & Son Place; Scottsville, KY 42164

Gentle Yoga at Martin County Public Library

Friday September 20th,10:00 am-11:00 am

Location: 180 Main Street; Inez, KY 41224

International Fair at the South Central Regional Library

Saturday September 21st,12:00 pm-4:00 pm

Location: 7300 Jefferson Blvd; Louisville, KY 40219

Men’s Health Fair

Saturday September 21st,9:30 am-11:30 am

Location: 426 S. 15TH Street; Louisville, KY 40203

Maternal and Child Health Conference

Friday September 20th,9:00 am-4:00 pm

Conference held in conjunction with the KY Perinatal Association to bring awareness to Neonatal Abstinence Syndrome in Eastern KY. Location: Jenny Wiley Convention Center Prestonsburg, KY 41653

Banana Festival Health Fair

Friday September 20th,9:00 am-12:00 pm

This General Public is invited to the Banana Festival Health Fair. This annual health fair is to help the people of Fulton County and the surrounding areas learn more about their health
GET MORE INFO

General Outreach with KY Moms Program- Magoffin County Health Dept.

Wednesday September 18th,1:00 pm-3:00 pm

Location: 119 Mountain Pkwy; Salyersville, KY 41465

Bullitt Co Community Baby Shower

Tuesday September 17th,5:30 pm-6:30 pm

Baby shower for expectant mothers and new mothers. A Passport Rep will be handing out resources and supplies. Location: Bullitt Central High School 1330 Highway 44; Shepherdsville, KY 40165

Farm to Fit

Tuesday September 17th,4:00 pm-6:00 pm

Location: 341 E. Main Street; Paris, KY 40361

Cornithian Baptist Church’s Annual Community Festival

Saturday September 14th,11:00 am-3:00 pm

Corinthian Baptist Church offers a Community Unity Festival that is open to the public. Enjoy food, music, and fun! Location: 1916 W Jefferson Street; Louisville, KY 40203

Freedom Through Recovery Rally

Saturday September 14th,10:00 am-1:00 pm

Location: Circus Square Park; Bowling Green, KY 42101

Greenwood Elementary School Open House

Thursday September 5th,5:30 pm-7:30 pm

Open House for Greenwood Elementary student and families. Educational and family-focused vendors. Passport Rep will be onsite to answer questions. Location: 5801 Greenwood Road; Louisville, KY 40258

Henry County Baby Shower

Wednesday August 28th,11:00 am-1:00 pm

Baby Shower for expectant mothers. Passport will be onsite to answer questions and provide education. Location: 2151 Campbellsburg Road; New Castle, KY 40050

Waterfront Wednesday

Wednesday August 28th,6:00 pm-9:00 pm

Location: Waterfront Park; Louisville, KY 40202

Heritage Elementary Back to School

Tuesday August 27th,5:00 pm-7:00 pm

Location: 8300 Frankfort Road; Waddy, KY 40065

Women’s Empowerment Series Session 7 at Vol of Am Freedom House 3

Monday August 26th,5:00 pm-12:06 pm

Freedom House Women’s Addiction Recovery Program. Freedom House provides residential treatment program for alcohol and/or drug dependent pregnant women and women with young children Location: 1025 S. 2nd Street; Louisville, KY 40203

Gentle Yoga at Martin County Public Library

Saturday August 24th,11:00 am-12:00 pm

Location: 180 Main Street; Inez, KY 41224

Campbell County Member Ed #3

Wednesday August 21st,10:00 am-11:00 am

Location: Library 901 East 6th Street; Newport, KY 41071

Dental Health Class for Kentucky Refugee Ministries

Wednesday August 21st,11:15 am-12:15 pm

Passport Representative will be giving Presentation on good dental health for participants in Kentucky Refugee Ministry refugee program. Location: 969B Cherokee Rd; Louisville, KY 40204

Open House for 21st Century Learning and Migrant Education

Tuesday August 20th,4:00 pm-5:00 pm

Location: 214 North Harrison Street; Lebanon, KY 40033

Metcalfe County Back to School Social

Monday August 19th,12:00 pm-6:00 pm

Location: Metcalfe County Elementary 206 Education Way; Edmonton, KY 42129

BTS for students

Monday August 19th,5:00 pm-7:00 pm

BTS for college students. A Passport Representative will be onsite to provide information, answer questions, and hand out supplies. Location: Campbellsville University Student Center; Campbellsville, KY 42718

Back To School Event – Shelby Co. H.S.

Wednesday August 14th,4:00 pm-6:00 pm

Location: 200 Clay Street; Dayton, KY 41074

Strengthening Transformation Community Event

Saturday August 17th,3:00 pm-7:00 pm

Location: Woodford County Fairgrounds 293 Beasley Rd.; Versailles, KY 40383

Gentle Yoga at Martin County Public Library

Saturday August 17th,11:00 am-12:00 pm

Location: 180 Main Street; Inez, KY 41224

Resource Fair at High Rise Westview Manor

Monday August 12th,10:00 pm-2:00 pm

Free resource Fair for the Johnson County area- resources focused on insurance and local basic needs resources. A Passport representative will be onsite to provide information and answer questions. Location: 625 Main
GET MORE INFO

Gentle Yoga at Martin County Public Library

Sunday August 11th,11:00 am-12:00 pm

Location: 180 Main Street; Inez, KY 41224

Thomas Jefferson Middle School -Back to School Event

Saturday August 10th,10:00 am-1:00 pm

Students have opportunity to receive free school and health supplies All of the back-to-school events are free and open to the public. Students must be accompanied by an adult to receive supplies,
GET MORE INFO

Backpacks and Breakfast Event

Saturday August 10th,8:00 am-11:00 am

Event to allow families to collect community resources and pick up free school supplies. A Passport Representative will be onsite to provide information and answer questions. Location: 501 Philadelphia St; Covington, KY
GET MORE INFO

Salvation Army Franklin CO. Back to School Event

Friday August 9th,5:00 pm-7:00 pm

Passport rep have a Passport Health Plan information table at the Back to School Event. Free school supplies, school info. and entertainment for kids. Location: 513 Greenup Ave; Frankfort, KY 40601

Gentle Yoga at Maratin County Public Library

Friday August 9th,11:00 am-12:00 pm

This is a form of yoga that nearly anyone will do. It is done mostly in chairs and is a wonderful way for people to relax and get some extra stretching and
GET MORE INFO

Maupin Elementary School Back to School Bash

Friday August 9th,2:00 pm-5:00 pm

Back to school festival with educational, community-related and family-focused vendors; Passport Representative onsite to provide information and answer questions. Location: 1312 Catalpa Street; Louisville, KY 40211

Barren County Midde School Back to School Event

Thursday August 8th,4:00 pm-6:00 pm

A Back to School Event for Barren County Middle Schools students. The event will provide resources and information to participants. Location: 555 Trojan Trail; Glasgow, KY 42141

Herald Whitaker Middle School Open House

Wednesday August 7th,6:00 pm-8:00 pm

Free back to school event; free resources; free school supplies; a Passport representative will be onsite to provide information and answer questions. Location: Herald Whitaker Middle School- 315 Hornet Drive; Salyersville, KY
GET MORE INFO

McFerran Preparatory Academy Back to School Bash

Wednesday August 7th,4:00 pm-6:00 pm

Location: 1900 S 7th Street Louisville, KY 40208

Newport Night Out

Monday August 5th,6:00 pm-8:00 pm

Head Start is partnering with the Newport Police Department to offer food, prizes, games, and screenings for adults and children on August 6th from 6-8 @ Target Parking lot. If anyone is
GET MORE INFO

Red Cross Back to School Bash

Monday August 5th,4:30 pm-6:30 pm

Location: Red Cross Elementary 215 Parkview Dr; Glasgow, KY 42141

Franklin Simpson Back to School Bash

Saturday August 3rd,9:00 am-11:30 am

A Back to School Event sponsored by the Medical Center for Franklin County students. The event will provide resources and information to participants; Passport Representative onsite to provide information and answer questions.
GET MORE INFO

Myzeek Middle School BTS

Saturday August 3rd,10:00 am-1:00 pm

Information and supplies provided by various organizations. Passport representative will be onsite to provide information and answer questions. Location: 828 Jackson St; Louisville, KY 40203

BTS Event for South Central Neighborhood Place

Saturday August 3rd,11:00 am-1:00 pm

A Passport Representative will be handing out resources and school supplies. Location: Olmstead North 4530 Bellevue Avenue; Louisville, KY 40215

St Stephen Back to School Festival

Saturday August 3rd,2:00 pm-5:00 pm

Back to school festival with educational, community-related and family-focused vendors. Location: 1018 S 15th Street; Louisville, KY 40210

Back to School Gainesway Community Center

Saturday August 3rd,9:00 am-12:00 pm

Students have opportunity to receive free school and health supplies All of the back-to-school events are free and open to the public. Students must be accompanied by an adult to receive supplies,
GET MORE INFO

Back to School Rally Russell Cave Church

Saturday August 3rd,9:00 am-12:30 pm

This event is for children and youth who attend Fayette County Public Schools. Back to school supplies giveaway , children’s activities. Education and Community Resources; Passport Representative onsite to provide information and
GET MORE INFO

Back To School Event

Friday August 2nd,9:00 am-2:00 pm

Parents & Students; Passport Representative onsite to provide information and answer questions. Location: 204 Mt. Pleasant Road; Bedford, KY 40006

BTS Event for Bridges Of Hope and Cochran Elementary School

Friday August 2nd,11:00 am-2:00 pm

BTS Event for Bridges of Hope Neighborhood Place and a passport Representative will be handing out resource and supplies. Location: Cochran Elementary 500 West Gaulbert; Louisville, KY 40208

Gentle Yoga at Maratin County Public Library

Friday August 2nd,11:00 am-12:00 pm

This is a form of yoga that nearly anyone will do. It is done mostly in chairs and is a wonderful way for people to relax and get some extra stretching and
GET MORE INFO

Park City Elementary Back School Event

Thursday August 1st,5:00 pm-7:00 pm

A Back to School Event for Park City Elementary School students. The event will provide resources and information to participants. Passport Representative onsite to provide information and answer questions. Location: Park City
GET MORE INFO

Caverna Redifest

Thursday August 1st,9:00 am-11:00 am

A Back to School Event for Caverna Schools P -12th grade at the Cave City Convention Center. Passport Representative will be onsite to provide resources and information to participants. Location: 418 Mammoth
GET MORE INFO

BTS Greensburg High School

Thursday August 1st,5:00 pm-8:00 pm

A Passport Representative will be handing out resource info to the parents and students to get school supplies and resources.  This is in Central time. Location: Greensburg High School 302 Brummal Ave;
GET MORE INFO

Northwest Neighborhood Place Back to School Bash

Thursday August 1st,1:00 pm-4:00 pm

Back to school festival with educational, community-related and family-focused vendors. Passport Representative will be onsite to provide information. Location: 4018 W Market Street; Louisville, KY 40212

Waterfront Wednesday

Wednesday June 26th,6:00 pm-9:00 pm

Monthly concert series. Location: Waterfront Park; Louisville, KY 40202

Western Branch Library Block Party

Saturday June 22nd,10:00 am-3:00 pm

Family friendly community event that includes food, music, games and prizes. Location: 604 S 10th Street; Louisville, KY 40203

American Heart Association Night at the Lexington Legends Game

Friday June 21st,5:30 pm-9:30 pm

Location: 207 Legends Lane; Lexington, KY 40505

Ujima Neighborhood Place Summer Healthy Eating Tips Class

Tuesday June 18th,12:00 pm-1:30 pm

Fun, interactive class about easy tips to eat healthy this summer and take care of you and your family. This session is open to the public. Location: 3610 Bohne Ave; Louisville, KY
GET MORE INFO

Stand for Children Day

Tuesday June 18th,9:00 am-11:00 am

Location: Bowling Green Ball Park 300 East 8th Avenue; Bowling Green, KY 42101

MaryHurst Back To School

Saturday June 15th,11:00 am-1:00 pm

Location: 1100 E. Market St. Louisville, KY 40206

Community Baby Shower

Wednesday June 12th,11:00 am-1:30 pm

Location: Civic Center of Bardstown 321 South Third Street; Bardstown, KY 40004

Martin County Library

Wednesday June 12th,10:00 am-2:00 pm

Location: 180 Main Street Inez, KY

Kentucky Refugee Ministries Elder Program Dental Health Class

Tuesday June 11th,10:00 am-11:00 am

Presentation on good dental health tips for participants in Kentucky Refugee Ministry Elder Refugee program. Open only to members of this program. Location: 1140 Cherokee Rd Louisville, KY 40204

DuValle Education Center Field Day

Friday June 7th,10:30 am-12:30 pm

Field day for children and families at DuValle Education Center. Location: 3610 Bohne Ave; Louisville, KY 40211

Americana World Community Center Festival 2019

Saturday June 1st,11:00 am-8:00 pm

Location: 1080 Amphitheater Rd; Louisville, KY 40214 This Free all-day celebration of Music, Food, and Family activities invites everyone to be part of the beautiful diversity of Louisville will be held at
GET MORE INFO

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