Contact Us

Mailing Information

Passport Health Plan
305 West Broadway, 3rd Floor
Louisville, KY 40202

Main Office Number
1-502-585-7900

Email

You can contact us using our secure email form.

Members

Member Services
1-800-578-0603
Available Monday through Friday, between 8 a.m. and 8 p.m. (EST)

TDD/TTY
1-800-691-5566

For information about Transportation call toll free
1-888-941-7433 (Voice and TTY)

Providers

View the PDF of Important Phone Numbers for Providers 

Provider Services
1-800-578-0775

Provider Relations Department
(502) 585-7943

Provider Claims Services Unit (PCSU)
(800) 578-0775
Hours of Operation: Mondays, Tuesdays, and Thursdays - 8:30 a.m. to 12:00 p.m. and between 1:00 p.m. to 4:00 p.m. Wednesdays - 9:30 a.m. to 12:00 p.m. and between 1:00 p.m. to 4:00 p.m.

Utilization Management
(800) 578-0636

Case Management
(800) 578-0636

Electronic Claims Submission
Emdeon (formerly WebMD)
(800) 845-6592
Passport Health Plan electronic payer identification number is 61129

Claims Submission (for new and corrected paper claims)
Passport Health Plan
P.O. Box 7114
London, KY 40742

Family Planning Claims Submission
AmeriHealth Family Planning
Attn: Claims
P.O. Box 42476
1901 Market Street, 29th Floor
Philadelphia, PA 19101-2476

Vision Claims Submission
Block Vision
120 West Fayette Street, Suite 700
Baltimore, MD 21201

Submission of Medical Records (when requested for claims processing)
Passport Health Plan
200 Stevens Drive
Philadelphia, PA 19113