Did you know that sex and labor child trafficking is a prevalent and serious problem in both urban and rural areas of Kentucky? Read this December 2019 report from Kentucky’s Project PIVOT initiative to learn the truth about what’s happening in our communities, and what we can all do to help.
Passport has recently been awarded two Digital Health Awards for excellence in crafting high-quality digital health new member videos!
- Silver Award — New Member Video — “Choosing a PCP
- Bronze Award — New Member Video — “Earn Rewards”
Passport’s New Member Video Series is a key part of the Plan’s new member experience strategy which was developed to engage members within the first 90 days of their enrollment. We have a dedicated engagement and education area for new members located online at http://passporthealthplan.com/welcome/. This landing page offers members practical steps as a new member and tells them what to expect from the Plan.
The page identifies 7 key things members should do within their first 90 days and offers a series of 5 short videos. We carefully crafted the New Member Video Series to simplify the healthcare system and walk members through some of the important things they need to do and know as a new member. These videos were created with the ultimate goal to help members get the most from their Plan and to help them life a healthy life.
Video 3 of 5, “Choosing Your PCP,” educates members on the importance of a medical home and selecting a PCP. In this video, the Plan uses a tagline shown at the beginning and ending of each video called “We Make it Simple.” This tagline is our way of putting our members at ease and simplifying the concept of a PCP.
Finally, we selected the Member Services talent seen on the screen because of their ability to convey confidence, likability, and mastery of the subject matter. Members recognize that these people know what they are talking about, are genuinely eager to help, and can relate to them on a human level
Video 5 of 5, “Earn Rewards,” educates members on how to earn gift card rewards by being healthy and how to get the most from their membership. In this video, the Plan uses a tagline shown at the beginning and ending of each video called “We Make it Simple.” This tagline is our way of putting our members at ease and simplifying how to earn rewards.
Finally, we selected the Member Services talent seen on the screen because of their ability to convey confidence, likability, and mastery of the subject matter. Members recognize that these people know what they are talking about, are genuinely eager to help, and can relate to them on a human level.
Want to learn how you can get the most from your Passport membership? Just watch our 2-minute videos and let us walk you through the things you need to know as a member. Things like what you’ll get in your welcome kit, what’s next, choosing a PCP, staying in touch with us, and earning rewards. Just click on the links below. SIMPLE as that!
Go to www.passporthealthplan.com/welcome: [image from each video to correspond]
- Click on “What’s In Your Welcome Kit?” to learn about everything you’ll get in the mail when you first join the Plan.
- Click on “What Next” to learn about the first steps you’ll take a new member.
- Click on “Choosing Your PCP” to learn about the importance of your medical home.
- Click on “Staying In Touch” to learn how you can connect with us on our portal, social media, and through texts and emails.
- Click on “Earn Rewards” to learn how you can earn free gift cards for doing healthy things.
Using $50,000 from Passport Health Plan, Family Scholar House — which provides housing and support for single parents and former foster youths seeking a college or technical degree — will provide laptops to the 32 former foster youths who live on its Riverport campus off Cane Run Road.
Last week, Gov. Andy Beshear and Lt. Gov. Jacqueline Coleman announced that Kentucky will waive testing fees for Kentuckians seeking to earn a GED®. Please share this information with any members you know who may benefit from earning their GED.
This month, Evolent Health completed its 70% acquisition of Passport from the University of Louisville and founding partners. As a result, Passport is taking the next step to revive the construction of our planned headquarters development at Louisville’s intersection of 18th and Broadway.
During a press conference yesterday afternoon, Governor Beshear announced his decision to overturn the prior administration’s Kentucky Medicaid managed care organization (MCO) contract awards. The contracts will be rebid in January to ensure fairness. Click here to read the official press release from Governor Beshear.
At Passport we believe this was certainly the right thing to do for our members, our providers, and the 600 Passport employees in Louisville. We look forward to continuing our 22 years of service to the Commonwealth and the over 300,000 members who depend on Passport for their healthcare benefits.
From all of us at Passport, we wish you and your loved ones a wonderful holiday season and a very happy new year. Our 600 Kentucky-based employees are proud to serve you and all Kentuckians. We are incredibly grateful for your support and the amazing work you do every day to improve the health and quality of life for all Kentuckians. We hope this season brings you and your clients joy, peace, and hope!
Use this tip sheet from the University of Massachusetts’s Medical School to bust negative ideas about mental health and individuals with mental health conditions.