Do you have a client who’s expecting? Passport has a program for pregnant moms

Passport has a special program for pregnant women called Mommy Steps. Mommy Steps will help members take 3 important steps in their pregnancy: regular doctor visits, healthy eating, and making good choices.

When members join Mommy Steps, a Mommy Steps educator works with them during their pregnancy to help them and their baby get the right care. To talk to someone about the program, members may call 1-877-903-0082, or for more information head to


Passport sponsors the 2019 Operation Brightside/Passport Fall Cleanup in Louisville

BrightsideOn October 19, Passport employees volunteered their time and joined others across the Louisville Metro area in cleaning up and beautifying our community during the 2019 Passport/Operation Brightside Community-wide Clean Up.

What is Operation Brightside?

Trees and local greenery are the common thread between beautification and sustainability. ​They benefit the city and impact our members in many ways: by improving air quality, managing storm water runoff, decreasing urban heat, and helping build community pride by providing quality green spaces. Operation Brightside is a special program in Louisville working to unite people in clean and green activities to beautify the city and foster community pride. Since 2013, Passport has been working closely with BrightSide to support these efforts.


Kentucky Medicaid Open Enrollment Starts Next Week: What Medicaid Members Need To Know

Our members are very important to us and we want to make sure they know about their options for 2020 benefits!

The Kentucky Medicaid open enrollment period is November 4, 2019 through December 13, 2019.

Current Passport members don’t have to do anything to stay with Passport.

If you know someone who would like to join or switch to Passport, have them call our friendly Member Services team at 1-800-578-0603, Monday-Friday, 7am – 7pm EST.

For complete details, members may go to


Passport CEO Scott Bowers Presents Results of Passport’s Pilot to Improve Social Determinants of Health

We know that social determinants of health contribute greatly to overall patient outcomes, for better and for worse. This has been a major focus area for Passport Health Plan, particularly in underserved areas of the Commonwealth. Passport CEO Scott Bowers recently spoke about social determinants of health alongside Theresa Reno-Weber (United Way) at the Converge Louisville conference. ​

At the conference, Scott shared some initial data from a social needs pilot Passport conducted amongst members in care management programs from January to August of this year. The pilot intended to better understand the impact of referrals to social services on member health outcomes. That program leveraged data and technology, including geospatial mapping, social needs analytics, and a social services referral platform to help identify our highest risk members who would benefit from further engagement—primarily in the form of referrals to community resources that the Passport team helps them navigate.

Some of Passport’s key findings below:

  • Among the 1,958 members identified for social needs outreach, 84% of them self-reported a social need and 56% reported multiple needs. Food (34%), employment (23%) and housing (16%) are the most commonly reported issues related to social determinants of health.
  • Per member per month costs dropped by approximately 22% in the 6 months after a member followed through on a referral to a community resource. That translates to savings of roughly $390 per member per month.

This work highlights the importance of identifying and targeting the right members at the right time and ensuring a successful connection to high-quality services in their community that can be digitally tracked to support evaluation of outcomes.

​The value of Passport’s efforts in this arena are multifaceted:

1) they’re helping members recognize the most pressing—and costly—issues they face,

2) they’re connecting them with the available resources they need to overcome them, and

3) they’ll have even better outcomes tracking because of this new ecosystem enabling them to close the loop on community referrals.

And our preliminary data from this pilot program indicates that the model, which looks at the patients holistically, is working to reduce costs among the Medicaid population.

Click here to watch the video recording!​