Success Story: Support throughout high risk pregnancy results in healthy baby girl

When Passport member Lisa* first spoke with a Passport RN Care Advisor, she was pregnant with her second child, had been referred as high risk by her OB, and was completely terrified. Her first child had resulted in a tragic 20 week delivery and fetal demise, and she feared the same happening with her second pregnancy.

Lisa and our RN connected in Lisa’s first trimester and maintained regular contact throughout her entire pregnancy.  Our RN educated Lisa on the signs and symptoms she should be aware of and when report to her OB. Our RN also helped Lisa gain approval for Makena, a prescription which helps avoid preterm delivery.

Thanks to our RN’s ongoing support, Lisa foll​​​owed the recommended plan of care with weekly injections of Makena. She was induced and delivered a healthy baby girl at 39.1 weeks vaginally. Although there were some preeclamptic complications, the baby girl is doing well and thriving.​”This member was focused and determined to have a healthy full term infant,” says Passport’s RN Care Advisor.  “She connected with a high risk OB in her first trimester and never missed an appointment to my knowledge. She was always engaging/willing and did all that she could for the outcome!”

*Member name changed for privacy.​


Update on Passport’s Contract

Passport logoAs we shared last week, the Kentucky Cabinet for Health and Family Services (CHFS) did not award Passport a Kentucky Medicaid managed care contract for the next contract period.

This week we have heard that legislators are expressing their concerns with the process. We appreciate that our elected leaders are giving the MCO contracts the thoughtfulness and consideration they deserve, and we’ll continue to follow the discussion closely as it unfolds.

In the meantime, we are continuing with the protest option available to us as part of the state’s procurement rules. We are also continuing to provide services to our Medicaid members throughout the existing contract term, expiring June 30, 2020, with no changes to member benefits during that time period.

We promise to keep you informed as this process unfolds and thank you for your continued support of Passport, our mission, and our members.


Success Story: Diabetes Education Empowers Member to Significantly Change Health Habits

Passport member Luis* was struggling to understand how to manage his diabetes.  This became life-threatening when he was recently hospitalized for diabetic ketoacidosis​ (a serious diabetes complication where the body produces excess blood acids)​​​​.

Since working with a Passport Care Advisor, Luis has significantly changed his health in a measurable way​. He has lost weight (his BMI is down 2 points since engaged in program). He has also improved his HbA1c and cholesterol levels, and understands his diet much better. Luis is now paying closer attention to food labels and portion sizes and is adherent to his medications. Luis states, “I’ve come a long way, and I am way better than I was!”

*Member name changed for privacy


Success Story: Getting the right medication for member with COPD

Success Story This summer, Passport member John (who has COPD and a history of stroke) was found using a rescue inhaler in lieu of nebulizer treatments.  Without the right medication delivery system, John ran the risk of being hospitalized again with a COPD exacerbation.

It took our RN Care Advisor 18 phone calls to 2 doctors and 1 durable medical equipment (DME) company before the nebulizer was finally delivered. John was very grateful!


As diabetes increases in Kentucky, encourage clients to make healthy choices over the holidays

According to the Cabinet for Health and Family Services’ 2019 Kentucky Diabetes Report, the number of Kentucky adults with diabetes has increased by 6.5 percent from 2000 to 2017. As you work with clients over the holiday season (and particularly in November for Diabetes Awareness Month), we hope you will join us in encouraging healthy choices.

Click here, here, and here for some tips you can share!



Passport Staff Trained in LGBTQ+ Affirming Healthcare

On November 14, we were thrilled to welcome Blaz Bush from the UofL LGBT Center to Passport’s headquarters in Southern Louisville. Through the SafeZone Training Program, Blaz helped us continue our efforts to be an affirming place for all people.

We learned about emerging LGBTQ+ health-related health issues and health disparities, common microagressions, and concrete strategies to help us all be more inclusive and compassionate for the members we serve.

We highly recommend this training to any organization interested in becoming more inclusive and affirming!


This Thanksgiving and all year long, we are thankful for YOU!

As a community-based health plan, Passport’s mission to improve the health and quality of life of our members would not be possible without the support of our amazing community partners like you. Together, through our collaborative partnerships and joint efforts, we are helping Kentuckians live healthier lives.

We are so grateful for all that you do for our members and our communities across the Commonwealth. Thank you for everything you do every day to make the world a better place. We hope you and your loved ones have a wonderful Thanksgiving holiday!


Meet Community Engagement Rep Priscilla Schwartz!


Tell us a little bit about what you do.

I am the Community Engagement Representative for Passport covering Region 4 which includes 20 counties (Adair, Allen, Barren, Butler, Casey, Clinton, Cumberland, Edmonson, Green, Hart, Logan, Metcalfe, McCreary, Monroe, Pulaski, Russell, Simpson, Taylor, Warren, Wayne).  I work with members, advocates and community leaders to educate and promote Passport Health Plan to help us be a healthier Kentucky!

What do you love about working with our members/advocates?

I love being able to help our members understand their health plan to help them become healthier.  Many members do not realize all the benefits of Passport, especially the Preventative Care.  Helping them understand dental cleanings, flu shots, etc. are important and free!  As I tell them, Mr. Rogers always said we have only one body, take care of it!

What is one of your favorite memories of working with our community?

I have lots of favorites, but at the top would be at a member education session recently, a lady shared how much she appreciated getting my call. I had called prior to the event to invite her to the member education session at her local public library.  She explained she rarely gets invited to anything and that no one ever calls her anymore due to her sickness.  In the business of life, we get caught up into our lives, the world of technology, and don’t realize how the small things of reaching out to each other can greatly impacts others.  I had sometimes worried that the calls we put out to members bother them.  However, since her sincere sentiment, I remember for every person that might be annoyed by our invitation, I will think of her and her excitement of being invited to a member education session.

Why do you think your work is important?

I feel that I am the face of Passport in Region 4. I see members face to face; we are tangible to our members. I show care and concern for our members and their families. I meet them on the street, in libraries, at events, in shelters, and at food pantries. I let them know we are not just a company, but humans caring for other humans in this great big world.  I can connect our members and advocates to education, information and resources that can make their lives a little easier. My optimal goal is to help all that I meet to become healthier!

What do you love about the community you serve?

I love and serve South Central Kentucky in which I grew up in, worked in, and have lived my whole life!

How do you think we can improve health and quality of life for Medicaid/Medicare members in Kentucky?

The best way is to continue to educate our members and advocates about Passport Health Plan and what the benefits are.  Also, explain the benefits of the preventative care, Care Connectors and the 24-Hour Nurse Hotline.  These are tools that they can use to help improve the quality of their lives.

Tell us a little bit about you!  Family, pets, hobbies, special talents, favorite things to do, how long you’ve lived in Kentucky, etc.

I am married to a wonderful man of almost 27 years! I was blessed to be raised in the small community of Susie outside of Monticello, Kentucky surrounded by a close knit family and many friends.  My husband and I lived in Burkesville, KY for 24 years before moving to Bowling Green in 2017.  I have been blessed to live in this great Commonwealth my whole life!