View our 2020 flyer here.
A Passport RN Care Advisor was working with pregnant Passport member, Sonia*, who had major transportation barriers, asthma, and housing needs. Sonia had missed at least one prenatal appointment related to this transportation barrier and was requesting housing resources/assistance because she had to break her lease at previous apartment due to an infestation.
Sonia had a safe place to stay temporarily at her mother’s house, but wanted to re-establish independent housing. Our RN Care Advisor sent a referral to a Passport social worker for housing resources and assistance. She also referred Sonia to the Kentucky Federated Transportation Services of the Bluegrass (FTSB) for transportation assistance.
She educated Sonia on the importance of continued prenatal care and signs/symptoms of when to call her OB or seek care.
As a result of these efforts, Sonia was able to secure independent housing with assistance/resources and is happy and safe at her new apartment. She has not missed any more prenatal appointments since receiving referral for transportation assistance!
*Member name changed for privacy.
Young adults and teens who want to quit using e-cigarettes can get free help from a free texting service called This is Quitting. People ages 13 to 24 can text KENTUCKY to to 88709 to receive coaching by text message. Please share this information with any members you may know who want to quit smoking or vaping.
Read more from the Cabinet for Health and Family Services (CHFS).
Get the link here.
Did you know that sex and labor child trafficking is a prevalent and serious problem in both urban and rural areas of Kentucky? Read this December 2019 report from Kentucky’s Project PIVOT initiative to learn the truth about what’s happening in our communities, and what we can all do to help.
Passport has recently been awarded two Digital Health Awards for excellence in crafting high-quality digital health new member videos!
- Silver Award — New Member Video — “Choosing a PCP
- Bronze Award — New Member Video — “Earn Rewards”
Passport’s New Member Video Series is a key part of the Plan’s new member experience strategy which was developed to engage members within the first 90 days of their enrollment. We have a dedicated engagement and education area for new members located online at http://passporthealthplan.com/welcome/. This landing page offers members practical steps as a new member and tells them what to expect from the Plan.
The page identifies 7 key things members should do within their first 90 days and offers a series of 5 short videos. We carefully crafted the New Member Video Series to simplify the healthcare system and walk members through some of the important things they need to do and know as a new member. These videos were created with the ultimate goal to help members get the most from their Plan and to help them life a healthy life.
Video 3 of 5, “Choosing Your PCP,” educates members on the importance of a medical home and selecting a PCP. In this video, the Plan uses a tagline shown at the beginning and ending of each video called “We Make it Simple.” This tagline is our way of putting our members at ease and simplifying the concept of a PCP.
Finally, we selected the Member Services talent seen on the screen because of their ability to convey confidence, likability, and mastery of the subject matter. Members recognize that these people know what they are talking about, are genuinely eager to help, and can relate to them on a human level
Video 5 of 5, “Earn Rewards,” educates members on how to earn gift card rewards by being healthy and how to get the most from their membership. In this video, the Plan uses a tagline shown at the beginning and ending of each video called “We Make it Simple.” This tagline is our way of putting our members at ease and simplifying how to earn rewards.
Finally, we selected the Member Services talent seen on the screen because of their ability to convey confidence, likability, and mastery of the subject matter. Members recognize that these people know what they are talking about, are genuinely eager to help, and can relate to them on a human level.
Want to learn how you can get the most from your Passport membership? Just watch our 2-minute videos and let us walk you through the things you need to know as a member. Things like what you’ll get in your welcome kit, what’s next, choosing a PCP, staying in touch with us, and earning rewards. Just click on the links below. SIMPLE as that!
Go to www.passporthealthplan.com/welcome: [image from each video to correspond]
- Click on “What’s In Your Welcome Kit?” to learn about everything you’ll get in the mail when you first join the Plan.
- Click on “What Next” to learn about the first steps you’ll take a new member.
- Click on “Choosing Your PCP” to learn about the importance of your medical home.
- Click on “Staying In Touch” to learn how you can connect with us on our portal, social media, and through texts and emails.
- Click on “Earn Rewards” to learn how you can earn free gift cards for doing healthy things.
Using $50,000 from Passport Health Plan, Family Scholar House — which provides housing and support for single parents and former foster youths seeking a college or technical degree — will provide laptops to the 32 former foster youths who live on its Riverport campus off Cane Run Road.
Last week, Gov. Andy Beshear and Lt. Gov. Jacqueline Coleman announced that Kentucky will waive testing fees for Kentuckians seeking to earn a GED®. Please share this information with any members you know who may benefit from earning their GED.
This month, Evolent Health completed its 70% acquisition of Passport from the University of Louisville and founding partners. As a result, Passport is taking the next step to revive the construction of our planned headquarters development at Louisville’s intersection of 18th and Broadway.
Passport Health Plan is taking the next step to revive the construction of its planned headquarters development at Louisville’s intersection of 18th and Broadway.