I spend my days working with members, advocates, and community leaders to educate and promote Passport Health Plan.
What do you love about working with our members/advocates?
I love being able to play a role in helping to improve the quality of life of Kentuckians. In communities that are often overlooked, it is a blessing to be able to connect them to resources, provide assistance and pour encouragement and positivity into their lives. I love being a “face” to those we serve.
What is one of your favorite memories of working with our community?
I have so many memories of working with the community. Most recently, I was able to reunite with a member at an event that I had previously met at a member education session. She was so thrilled that I remembered her and loved giving me updates on her health, her family and a quick overview of some of her goals. It is always a pleasure when I have the opportunity to reconnect with members and shower them with Passport love!
Why do you think your work is important?
My role is important because often times people will need a “bridge” to help them connect the pieces. I frequently work as a trouble shooter around member issues, I work with advocates on ensuring they have updates and information regarding the plan and I also help members and advocates eliminate barriers to care. In my role, I am able to be provide hands on support and assistance to the communities that we serve which regularly results in reduced stress and frustration.
What do you love about the community you serve?
The people. They are incredibly awesome and I am thankful for our Passport village.
Tell us a little bit about you! Family, pets, hobbies, special talents, favorite things to do, how long you’ve lived in Kentucky, etc.?
Born and raised in Hazard, KY, I am the youngest of four children. I have 3 beautiful nieces and 4 handsome nephews. I will be celebrating five years of marriage in September! I love reading, running and going to the beach. I am also a lover of pizza and tacos!
A Passport Case Manager met Henry* in early August at his PCP office. Henry has many chronic illnesses (including diabetes, chronic kidney disease, colostomy, diabetic neuropathy, and arthritis), and could not access the care he needed due to having limited to no transportation. He had to cancel his kidney specialist appointments and cataract surgery because he couldn’t afford to pay for a ride.
Our Case Manager did some research and helped him get an old vehicle junked and cleared from his record, and was able to confirm Henry is now eligible for Medicaid transportation and should not miss any future appointments. “I could feel the relief in his voice when I told him the news,” said Denise. “If nothing would have been done this man would have continued to miss much needed care. He was very appreciative of the assistance and kept saying thank you. It was a very rewarding experience for me.”
*Name changed for privacy.
August is National Immunization Month. You can help make sure our Kentucky children are healthy and ready for the new school year by encouraging parents to get their children up-to-date on important checkups and exams. Parents should make an appointment with their child’s primary care provider (PCP). At that appointment, they can ask the PCP if their child is due for any immunizations (shots) and for a current immunization record. Some schools may ask for a copy at registration.
In late July, all Passport members received a copy of our summer member newsletter, My Health My Life. If you know a member who has misplaced their copy or who would like a copy translated in Spanish, please have them contact our Member Services at 1-800-578-0603.
View a copy of our summer edition here.
As you may have heard, everyone at Passport was saddened earlier this year when we had to halt construction on our building at 18th and Broadway. The good news is that we are currently seeking a development partner to resume construction. We firmly believe this effort will significantly positively impact the health of our Kentucky community. Evolent and Passport are working with developers and key stakeholders to create a definitive plan and select a real estate developer to bring the project to fruition. As details are finalized, we will be sure to keep you informed in future editions of Inside Passport!
You may have seen in the news this spring that Evolent has entered into a definitive agreement to partner with the current sponsors of Passport in continuing to serve the Kentucky Medicaid market. We are pleased to announce that the state Attorney General has approved the proposed transaction for Evolent to acquire an ownership interest in Passport. While we have additional regulatory milestones to reach before the deal may be finalized, this is another positive step towards realizing our expanded partnership.
Passport Health Plan and Evolent Health, a company providing an integrated value-based care platform to the nation’s leading providers and payers, today announced that Evolent has entered into a definitive agreement to partner with the current sponsors of Passport in continuing to serve the Kentucky Medicaid market.
Passport Health Plan has postponed a motion for injunctive relief filed last month in Franklin County Circuit Court after undertaking a series of severe cost-cutting measures to keep the plan afloat while it continues to look to the court for a long-term resolution. A hearing on the injunction motion that was scheduled for next Tuesday, March 5, has been cancelled.
Passport Health Plan is delaying construction on its new headquarters building at 18th and Broadway while the organization attempts to resolve a dispute with the Kentucky Cabinet for Health & Family Services. Passport is seeking immediate relief from a reduction in reimbursement rates that disproportionately impacts Medicaid beneficiaries in the Louisville area – where the majority of Passport’s members reside.
Passport Health Plan has promoted Carl Felix to the position of President and Chief Operating Officer (COO). In his new role, Carl’s responsibilities will expand to include all aspects of Passport’s Medicaid business in addition to his former duties leading the company’s Medicare Advantage business and administrative operations.