General Contact Information

Mailing Information
Passport Health Plan
5100 Commerce Crossings Drive
Louisville, KY 40229

Email
You can contact us using our email form.

Main Office Number

(502) 585-7900

Compliance Team

1-855-512-8500 email here

Main Office Number

1-502-585-7900

Compliance Team

1-855-512-8500
passportlistens@getintouch.com

Member Contact Information

Member Services
1-800-578-0603
Available Monday through Friday,
between 7 a.m. and 7 p.m. (ET)
TDD/TTY
1-800-691-5566
For information about
Transportation,
Call Toll-Free
1-888-941-7433 (Voice and TTY)

Provider Contact Information

Provider Services
1-800-578-0775
Available Monday through Friday, between 8 a.m. and 6 p.m. (ET)

Provider Relations Specialists
Provider Claims Services Unit (PCSU)
1-800-578-0775, Select Option 2, then Option 1
Available Monday through Friday, between 8 a.m. and 6 p.m. (ET)

Utilization Management
Attn: Appeals Department
5100 Commerce Crossings Dr.
Louisville, KY 40229
1-877-903-0082

Case Management
Attn: Case Management
5100 Commerce Crossings Dr.
Louisville, KY 40229
1-877-903-0082

Electronic Claims Submission
Emdeon (formely WebMD)
1-800-845-6592
Passport Health Plan
electronic payer
identification number is
61129.

Claims Submission
Passport Health Plan
P.O. Box 7114
London, KY 40742

Family Planning Claims Submission
AmeriHealth Family Planning
Attn: Claims
P.O. Box 42476
1901 Market Street, 29th Floor
Philadelphia, PA 19101-2476

Vision Claim Submission
Block Vision
120 West Fayette Street,
Suite 700
Baltimore, MD 21201

Submission of Medical Records
(when requested from
claims processing)
Passport Health Plan
200 Stevens Drive
Philadelphia, PA 19114