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  - General Contact Information
    
    Mailing Information:
    Passport Health Plan
    5100 Commerce Crossings Drive
    Louisville, KY 40229
    
    Email
    You can contact us using our email form.
    
    Main Office Number
    
    (502) 585-7900
    
    Compliance Team
    
    1-855-512-8500 email here
  - Member Contact Information
    
    Member Services
    1-800-578-0603
    Available Monday through Friday,
    between 7 a.m. and 7 p.m. (ET)
    
    TDD/TTY
    1-800-691-5566
    
    24 hour Behavioral Health Crisis Hotline
    844-231-7946 TTY/TDD: 866-727-9441
    
    Behavioral Health Access Line
    1-855-834-5651 / TTY/TDD: 1-866-727-9441
    
    For information about
    Transportation,
    Call Toll-Free
    1-888-941-7433 (Voice and TTY)
  - Provider Contact Information
    
    Provider Services
    1-800-578-0775
    Available Monday through Friday, between 8 a.m. and 6 p.m. (ET)
    
    Provider Claims Services Unit (PCSU)
    1-800-578-0775, Select Option 2, then Option 1
    Available Monday through Friday, between 8 a.m. and 6 p.m. (ET)
    
    Utilization Management
    Attn: Appeals Department
    5100 Commerce Crossings Dr.
    Louisville, KY 40229
    1-877-903-0082
    
    Case Management
    Attn: Case Management
    5100 Commerce Crossings Dr.
    Louisville, KY 40229
    1-877-903-0082
    
    Electronic Claims Submission
    Emdeon (formerly WebMD)
    1-800-845-6592
    Passport Health Plan
    electronic payer
    identification number is
    61129.
    
    Claims Submission
    Passport Health Plan
    P.O. Box 7114
    London, KY 40742
    
    Family Planning Claims Submission
    P.O. Box 7114
    London, KY 40742
    
    Vision Claim Submission Prior to 9/1/19
    Superior Vision
    Attn: Claims Department
    939 Elkridge Landing Road Suite 200
    Linthicum, MD 21090
    
    Vision Claim Submission After 9/1/19
    Attention: Vision Claims
    Avēsis Third party Administrators
    PO Box 38300
    Phoenix, AZ 85069-3800
    
    Submission of Medical Records
    When submitting medical records during the claims process, please attach the original or corrected claim and mail to:
    Passport Health Plan
    ATTN: Claims
    PO Box 7114
    London, KY 40742

- Careers
  - Search for Jobs
  - Benefits
- Contact Us
  
  General Contact Information
  
  Mailing Information
  Passport Health Plan
  5100 Commerce Crossings Drive
  Louisville, KY 40229
  
  Email
  You can contact us using our email form.
  
  Main Office Number
  (502) 585-7900
  Compliance Team
  1-855-512-8500 email here
  
  Main Office Number
  1-502-585-7900
  Compliance Team
  1-855-512-8500
  passportlistens@getintouch.com
  
  Member Contact Information
  
  Member Services
  1-800-578-0603
  Available Monday through Friday,
  between 7 a.m. and 7 p.m. (ET)
  TDD/TTY
  1-800-691-5566
  For information about
  Transportation,
  Call Toll-Free
  1-888-941-7433 (Voice and TTY)
  
  Provider Contact Information
  
  Provider Services
  1-800-578-0775
  Available Monday through Friday, between 8 a.m. and 6 p.m. (ET)
  
  Provider Relations Specialists
  Provider Claims Services Unit (PCSU)
  1-800-578-0775, Select Option 2, then Option 1
  Available Monday through Friday, between 8 a.m. and 6 p.m. (ET)
  
  Utilization Management
  Attn: Appeals Department
  5100 Commerce Crossings Dr.
  Louisville, KY 40229
  1-877-903-0082
  
  Case Management
  Attn: Case Management
  5100 Commerce Crossings Dr.
  Louisville, KY 40229
  1-877-903-0082
  
  Electronic Claims Submission
  Emdeon (formely WebMD)
  1-800-845-6592
  Passport Health Plan
  electronic payer
  identification number is
  61129.
  
  Claims Submission
  Passport Health Plan
  P.O. Box 7114
  London, KY 40742
  
  Family Planning Claims Submission
  AmeriHealth Family Planning
  Attn: Claims
  P.O. Box 42476
  1901 Market Street, 29th Floor
  Philadelphia, PA 19101-2476
  
  Vision Claim Submission
  Block Vision
  120 West Fayette Street,
  Suite 700
  Baltimore, MD 21201
  
  Submission of Medical Records
  (when requested from
  claims processing)
  Passport Health Plan
  200 Stevens Drive
  Philadelphia, PA 19114

Expungement Fair

Friday January 24th,9:00 am-11:30 am

This is for a 2nd chance for newly released. Location: Goodwill, 909 E. Broadway; Louisville, KY 40204

Festival/Fair

Monday January 13th,10:30 am-1:30 pm

Spanish speaking representatives will share information. Location: 7500 Turfway Rd; Florence, KY

Our Event & Social Ticker

PASSPORT HEALTH PLAN INFORMATION HUB

Choose an option below to find out more.

IN KENTUCKY, WE’VE GOT YOU COVERED.

From Graves to Greenup, Harlan to Henderson...
and every county across the Bluegrass.

ASK FOR PASSPORT AND JOIN THE PASSPORT FAMILY.

“My case worker went above and beyond what she was supposed to do. She is wonderful to work with.”
“You have no idea how grateful I am to have Passport. I am 66 years old - you never know how your life will turn out.”
“I’ve been getting bone cancer treatment for a year now. I know I wouldn't be here if it wasn't for Passport. Thanks!”
“I've had good experiences, and I really like my case manager. That's why my family and I stayed with Passport.”